Hilton Garden Inn Chesterton

Property was nice but very disappointed in our room. There was quite a bit of water damage on our ceiling with some areas peeling. Also the pull down shade was not installed correctly so we were unable to put it all the way down. In addition, check in time was listed as 3:00 pm. We arrived at 5:00 pm and our room was not ready yet. This was not what we expected for a Hilton hotel.

We chose this hotel because it had a pool and laundry facilities, and neither were working when we were there so that was a bit of a disappointment. We were doing a lot of hiking, so a pool/hot tub at the end of the day would have been nice. Also, we needed to do some laundry and couldn't do that because the washing machine was broken. I can understand one thing, but both made it very frustrating.

From the moment we arrived after a 3.5 hour ride with pets, we were welcomed by a Super friendly Front desk Agent. She got us checked in quickly and let us go put in a quick food order from The restaurant before the kitchen shut down . The food was excellent and the bartender/server took care of us. The location and closeness to the dunes made the hotel The best solution for us . Everyone we came in contact with was extremely helpful ! We definitely enjoyed our stay and will be back .

Outside the property was well kept and the lobby entrance was clean and updated. Convenient access to Indiana Dunes NP. The room itself was average. Our blackout curtain was kept rolled up by two binder clips, we were missing full body towels, the bathroom sink drained incredibly slow, and the coffee creamers in the room were spoiled and curdling. It was slightly pricier than the hotels around it and I don’t feel like it was worth it.

The good: Rooms are quiet without excessive AC hum. The hotel is also well away from the road so that it feels isolated and peaceful. The bad: Old. Needs a thorough remodeling, and serious staff training. No venting in the bathrooms, seams needed to be caulked, and worst of all, NO water pressure at night. Couldn't take a shower because water barely dribbles out. Staff won't answer the phone if you call from the room. Go and talk to them directly at the front desk you say? Good luck finding anyone but a sign saying. "We'll be right back"

It was great for what it was. A very nice, clean place to stay that is convenient to freeways, etc. The staff was exceptional.

The hotel was very clean. Above all, water was provided for free. I have stayed in many places before, but this was the first time I had seen such a service. We were very exhausted from our long road trip, but thanks to the comfortable accommodation, our fatigue was relieved.

“We made our reservation through Booking.com just before arriving at the accommodation. However, due to a delay in the connection with the hotel, we could only enter the room after 30 minutes, and during that process, we had to make several phone calls

Pet friendly and welcoming. Nice area. Close to the dunes