InTown Suites Extended Stay Marietta GA - Town Center

The office closed at 7 PM. I was not aware of that. The phone that was out front to call someone after hours did not work. The room was very small with what looked like a single size bed. Not well decorated at all. Just not what I expected. I arrived late and left early. Way over priced. I didn't see a lobby or office area.

I spent 3 weeks at this hotel. Fast wireless and excellent location to everything if you love to walk or drive around. My room was okay but sofa was just too dirty. I reported to the manager about it but he couldn’t anything.

Killed 2 cockroaches the first night! Kitchenette without any cooking/eating items; useless. Terrible neighbors; screaming, fighting, loud music every night. Poor to no groundskeeping.

This was the second time I stayed at this hotel under the name In Town Suites. Back in June, I got told that I was going to be switched to another room on a day I wanted to get some extended sleep. The room I was initially put in had a toilet that did not flush. My second stay in September had an experience of a cockroach found in my room (that was the third strike). I had an initial room that did not have a working light, so I got moved to another room which, in itself, I was willing to overlook. I also encountered a maintenance man standing in the middle of the hotel hallway and did not have the foresight to get out of my way. When it was Crestwood Suites, I had better experiences.

Needs remodeling. Dirty carpets. Outdated. Stay elsewhere. Security doors don't work. Anyone can walkin.

Arrived very late. Room was in process of being refurbished. Only night custodian present to provide keys (9 PM). Some internal door knobs missing, TV remote didn't work, light fixture glass coverings missing, bathroom sink drain plug broke, missingTV in bedroom only wires and mounting bracket present, bed box spring filthy, no coffee maker. Cancelled remaining reservation days. Stay away!!!

I fled Hurricane Irma and was lucky enough to find a room at this extended stay hotel. I arrived exhausted at about 8:30pm & followed the instructions to call the Property Manager, who arrived in about 2 minutes! Mr. LeBow (sp) was as kind and comforting as an old friend, getting me set up with a smoking room on the 4th floor (I know, I know, but when you're a hurricane refugee you are just going to need a ciggie!) where I found cold A/C, a nice clean hot shower, fridge, microwave, and ample cable TV. I was able to relax for the first time in days. I read other reviews of this property, and I utterly disagree!! As an extended stay, they do not offer daily housekeeping or utensils or amenities. That's not a fault, that's the way the hotel functions. But my room was spotless, not a single insect of any kind, no stains anywhere, cleaner than my house! The staff was attentive, honest, and ready to answer questions about the area. I have nothing but good things to say about my experience at this InHotel property.

When I arrived at the hotel at 8:45pm, there was a sign to say the office closed at 7:00pm. I called the phone numbers provided for after hours assistance, and nobody answered, after numerous tries. I had to find another hotel to stay in! ThIs is bizarre, and has never happened to me before. I recommend that Expedia drop this hotel from its list. I drive 6 hours to get there only to be locked out for the night. Unacceptable.

The stay is ok, a little expensive for 7 days , but overall ok, Staff is friendly, security guy told my daughter that no pets were allowed so the staff didn't inform him that my husband had a service animal but I think it got resolved.

On the page for this location is a statement about front desk hours, small print on bottom of page. That should be big and bold and printed on the confirmation letter. When I got there at 9:30 the office was locked and no one there. After calling their phone number on the door, leaving a message with my phone number and waiting 30 minutes for a response, I left and found a room at the Days Inn.