Mercure Albury

Location and clean

Food: Was very good. They had arranged for us to dine in just before closing. So thank you for that.

Rooms: The rooms were very dull lit. Please change to modern LED lights if possible to make the place look good, bright and also save electricity at the same time. There wasn’t much light in the room at all. The table lamps in my room (311) did not work. The rooms were tidy but very old furnitures and poorly maintained. Staff: The staff who welcomed us could have been a bit more welcoming. Seemed like they weren’t interested or did not want us there. Would also be good if you guys had a quicker way to finding out about a missing/lost item. We had left a jacket in room 113. We reached out to your reception around 3pm to check if it is still there in the room. Very delayed response. We had to reach out multiple times to find out and actually we are still waiting to know by tomorrow morning.

Location

Bunk bed !!!

Pleasant, easy check-in. Walking distance to shops and eating options. Breakfast available, dining room for evening meals. Room service if required. Room spotless.

Nothing to dislike.

Staff were friendly. Restaurant staff only one person on, but he was good

Breakfast was inedible. It wasn't cheap, so you would think it would be okay. Informed staff how bad it was, I was unable to eat it. No other option provided, and no discounted meal.