Quality Inn & Suites MidAmerica Industrial Park Area

Room was not clean there was no pool it was empty and dirty

Booked my husbands stay for work. It looked better on the outside then inside. His first room was awful it wreaked of cigarettesand was very dirty. He requested to be moved to another room but it was no better.

Cigarette burns on the blanket in a non smoking room. Wet ceiling tiles in the hall from some kind of leak. Hallway smelled like weed. Some kind of splattered stains on the shower.

Not recommended Flys in the room Smell Hair all over furniture TV didn't work Floors dirty

The property was filthy. The hallways smelled of cigarettes and urine. It doesn’t look like the carpets have been vacuumed in months. We had to clean our rooms ourselves after finding new stains on the bed (mind you, the same stain was seen from the top layer of the bedding down to the mattress protector.) The surfaces were gross, and the tub was not cleaned from the people who were in the room before us. The pool is out of service. Our first morning, we went to breakfast at 0800. There were cold biscuits, gravy, and waffle mix. Someone else was making waffles. After they made their waffles, the attendant took the rest of the mix and put it up an hour before breakfast was suppose to close. Outside, there are not enough parking spaces. One of the nights, we had to park at the hotel next door. If it wasn’t for the fact that all other hotels in the area are booked up, we would have checked back out the first night.

I did not get to stay there. I never checked in and got charged full price. The dates on my booking were incorrect. I didn't get a refund or get comped a room. Everytime i tried to get a hold.of hotels.com customer service, the website says that something happened on their end. The hotel wouldn't do anything for me. I am very disappointed in the app and the hotel.

Staff was nice

TV didn't work, phone didnt work, toilet partially worked, broken electrical outlet covers, no truck parking (as advertised). Dated decor, but clean.

The only way I would get it done was to have it in a plastic

The staff was friendly and helpfull. The only issue was they had me listed as a no show. This resulted in a billing issue. When i talked to the manager me said he would resolve it.