Crowne Plaza Zhengzhou by IHG

Breakfast was excellent. Staff very helpful and supportive. They went out of their way to help us with the language barrier. They confirm with the driver where we wanted to go. Thanks, especially for Emilia. She was a great help.

Everything in hotel was good.

The staff were very good, one was exceptionally helpful with information about transport, dining and in general. Food for breakfast was good, lots of variety, slightly expensive. Very comfortable room. Near a few less known historic sites

Breakfast slightly expensive, internet intermittent, and occasional problem with Tv reception

Bad luck with Crown Plaza again I must admit that I had no positive experience with almost any Crown Plaza I stayed in the past years, and this time Crown Plaza Zhengzhou in Henan province China really made me decide that I will not stay with any Crown Plaza again. I was in Zhengzhou for a short stay to meet a potential business client, and Crown Plaza was located in the CBD where the client was. Some research on the net showed mixed experiences but overall no dramatically negative comments, and therefore I clicked to confirm my booking with reward points for one night. Location was in the CBD vicinity and the premises looked it had its golden age passed long ago. Front desk staff was polite but not proactive nor attentive. During check-in process they had always been distracted by people jumping the queue with all sorts of funny questions and requests. Someone assigned to do the house keeping at front desk during peak hours would manage the situation much better. The room was small but adequate for my purposes although the nostalgic deco was not to my taste. Flat panel TV but in smallish size. Primitive bath room consisted of a toilet bowl next to a bathtub which served also as a make-do shower booth with a plastic curtain. The room was unusually warm when I entered after check-in and I noticed that air condition was not functioning, but I didn’t deal with it because I had to rushed to the appointment and thought that it might work out fine when I was back. However my wish was not materialised and the air-conditioning was just not working at all. Checking with the front desk and I was told the air-conditioning was not activated because the weather just turned warm after a cold spell and it might cool down again in the evening! But it was 6:30 pm, and my room was like 30°C+ after a day’s sunlit without air-conditioning for cooling down. I was offered options to either keep the small 1/4 part of window open, or changed to another room also without functioning air conditioning. I declined the offers because 1) keeping the widow open would allow inflow of noise and unpleasant odour from the kitchens nearby 2) change to another room without functional air-conditioning would be waste efforts. So I decided to checked out after only a few hours of checking-in, without any refund of points or compensation. I didn’t mind that because I really wanted to get away from it, and moved to the InterContinental nearby. This time, plus all past less than pleasant experiences with Crown Plaza in different cities in China and in Europe, I decided to take it out from my listing of preferred hotel accommodation.

The cleaning service is very bad

They didn’t clean the room good and they didn’t wash the glasses and no water , bad stay and will never come back again

Room temperature was too hot and stuffy.