Hotel on the Cay

Bad AirConditioning / Balcony Door Broken / wall unpainted / Pool Out of Service / no ice in Rooms / no soda machines / Just the Beach Cristal Waters is perfect, and the Bartenders

Room was full of mold and dirty had to complained and get some other requested and one of the other rooms ac was bad also treble weekend

The great - The views, to be able to see both sunset and sunrise. The good - The Beach The Bad - There were sand flees crawling everywhere, the TV remote wasn’t in the room and when I notified staff they left one that didn’t work, also lost TV signal, Wi-Fi was unusable and AC unit although kept the room cool was extremely loud and when I notified staff they said they had it crossed off that it was replaced. They offered to try and moved me but it would’ve been to the side of the hotel with the large pile of garbage bags.

Poorly managed and maintained. Several areas there where no pathway lights. Shower never got hot. Ceiling had cracks, patio door could not use, broken floor tiles, in room safe was told not working. The location is great also love the private beach atmosphere. However current owner should sell to investors looking to bring to at least a 4 or 5 star hotel. Honestly a 2 star is being generous!

This property is accessed via a boat taxi. The hotel is in disrepair from the last hurricane. The price is right but be prepared for the boat taxi, limited dining, poor accessibility, and rooms clean but in poor condition.

Excellent location with close proximity to restaurants and shops. The employees are really friendly and the food is amazing. However the hotel is really run down. The pool wasn’t opened and the fountains were empty. For the price and location I would stay here again, but I hope they make some improvements.

The beach is the saving grace for this property. It is beautiful. With that being said, everyone goes to this beach, which isn't very big. The hotel is extremely dated. Upkeep is not a priority. If you care just about the basics, then this place will do. Just be prepared to walk to the bar that closes at 9:00 to get your ice. Our room was cleaned once during a four night stay. The other positive is there is a bbq shack on the beach with really good food. So if you're in for a lackluster property with a gorgeous beach and an excellent smoked lunch, this place is for you.

Bars

Staff was amazing each and everyone one of them. I enjoyed my stay on the CAY…. It’s really a jewel. I stayed an entire week and wish I had more time to enjoy…. Thanks to the team at Hotel Cay…. So awesome thanks. Regina

The hotel needs to be renovated bad the AC barely worked the TV did not work. The whole place just needs a big hug