Hotel on the Cay

Nice beach

Need TLC

The so called Resort was a lie the room was disgusting sliding glass door to balcony would not open shower was not working properly ceiling was falling apart service was far from none I would advise anyone to stay away I’ve satiated at a Hotel 6 with more class

The people working there were Great...but the property is in need of MAJOR work. Looking out of our room there was a beautiful view of the beach and ocean which was ruined by the GREEN pool and the smell of the stagnant water....and I mean smell. The sliding doors needed to be closed all the time because of the smell. I must say that the bathroom was clean and they supplied many clean towels for both the bathroom and beach. Whoever owns the place is just getting by without any input/improvements. I must give a compliment to the air-conditioning...it was awesome. The water pressure in the shower was non-existent and the water was barely warm. The location was great and the shuttle back and forth to the boardwalk was also very good...one of the captains(Jason) of the shuttle was absolutely awesome and he went out of his way to help and answer any questions to make your stay/time be more enjoyable. The owner(s) need to make improvements to the resort....because what they charged to stay there for 10 days was NOT worth it.

Peaceful

Property needs to be updated, but it's on a beautiful beach. The bar is nice on the beach.Quick trip by boat and you can walk anywhere

It was located well but it needed a lot of updates. The pool was closed and twe killed some roaches. So really needs an update.

This property is falsely advertised on your site. The hotel is literally falling apart from the tiles, railing, sidewalks, motes, pool and bar. Standing water in the motes surrounding the lobby was disgusting. There was no parking on site, guests had to ferry out to the hotel after struggling to find parking in town. The pool has been closed for years, so the website pictures are very old and misleading. There was very low water pressure in the shower which made it difficult to get clean. A dropped, dirty sock was laying on the sidewalk outside the office for days before it was picked up. Poor guest services. Expedia and Hotel on the Cay need to update the pictures of the hotel so potential guests’ vacations are ruined . Will not trust Expedia again.

The staff was amazing Ryan the boat driver from the mainland to the island was extremely helpful with dining options and expertise around the boardwalk. Renae in the lobby was the best and her customer service was top notch. Will most definitely come back. The store on the island has some stuff. Girls if you need feminine products be sure to bring some couldn’t find anything around the area or the island. FYI overall very satisfied with this hotel and stay

Let’s start with check in. We didn’t get the rooms promised. The young girl at check in was quite rude when I told her Ms. Decker (in an email I had) gave us two 3rd floor rooms. she said, “the rooms have already been assigned.” She couldn’t care less that we were there or paying customers and pretty much just ignored my request completely. (Maybe she’s not a regular there as I never saw her again). The other ladies at the front after check in, later in the day, and the next few days, seemed very nice. All other employees at hotel seemed very friendly and kind. Housekeeping did a nice job. The rooms, however, are not nice. Not even a little bit. The shower curtain smelled horrific. The water pressure was about zero. You can hear everything in adjacent rooms. The only plus, is the bed and pillow were somewhat comfy. The bartender women were very rude, more interested in doing shots and helping their friends than helping paying customers. So we went to the grocery and got our own booze, because who wants rude?? The bar music the first 3 days was loud and obnoxious and NOT the music we’d want to hear on a tropical island. The ferry ride and drivers, especially Noel(sp) were pretty great. Super accommodating and helpful! I think the hardest part of the hotel is knowing how GREAT it COULD be, but isn’t. All in all,we won’t be staying there again. Also, the beach was nice, but we saw way nicer beaches on island.