Express Inn & Suites San Antonio near SeaWorld - Medical Center

This hotel was horrible. Staff was rude and unprofessional. Room was just as bad. Graffiti inside room. Towels smelled dirty. Never again would I stay here. I asked for a refund but was denied that. I adked for anither room but was told they didn't have one available. Do not stay here!

Nothing.

Dirty and I couldn’t stay in that place. I left and found another place.

The cleaned this property up enough to become an Econo Lodge and never looked back. The staff is terrible. The property has ONE door and three stories of rooms. The rear door is bolted shut. Furniture in the room was old, worn and broken. Window sealed shut. Microwave broken. "Hot" water just above cold. Barely enough pressure to shower. Old thin towels. Hot & cold reversed in the sink. Policies at the property DO NOT match what is written here on Hotels. They are not pet friendly and charged me a higher deposit for my service animal which is illegal but I was trapped.

The lobby and hallways reeked of weed, despite a nonsmoking policy. Our room smelled like a boys locker room. The bedding was dirty and had a dead roach. We are sure there was blood throughout the room. The shower curtain was held up with zip ties. Wholes in the walls and overall not well maintained. The walls are paper thin so when other guests were talking it sounded as if they were in our room. We do not recommended this location to anyone.

Never ever will I even try to stay. My daughter was scheduled to be induced at Methodist hospital made an online booking got confirmation went showed up and the not so nice man said he couldn't find it never offered another room or anything. Very questionable people coming in and out the lobby not a safe place.

You definitely get what you pay for with this one which I expected that going in. When a hotel can't/won't even provide the basics such as washcloths, more than two towels, a bath mat, a cheap coffee maker, etc. Won't return to this one. All the staff here are in a perpetual state of grumpiness, too.

Poor water pressure. Have to ask for ice at the desk, then it is given to you in a small extremely flimsy trash bag. Sheets were full of holes. No visitors allowed. If my friend and I wanted to stop by on the way to our event, she couldn't go up to my room with me while I picked up what I forgot and went to the bathroom. She had to wait outside or in the car.

The location was convenient and near my family.

I was on a budget and decided to book the Econo lodge for my elderly father and I. We booked a deluxe queen room. There was nothing deluxe about the room. I’d hate to see the regular room. The room didn’t have enough towels and there was a smidge of toilet tissue. When we checked in we were asked to put a 20$ deposit and that no visitors were allowed. That was very embarrassing explaining to my family that they couldn’t stop by and say hello to us or their 88year old father. The staff was arguing with a customer. And to be fair the customer was in the right. ( I work in customer service). I hope someone reads this and chooses somewhere else!!