Super 8 by Wyndham Iowa Falls

Had pool, was close to Iowa Speedway where we were going on Sun July 14, we arrived approx 7P to the parking lot and there were 15 ppl in chairs drinking smoking cigarettes and marijuana and they were loud. They were initially friendly asking us to join etc we passed went to ck in I told him to cancel the following nights Res for 7/14 as WE WOULD NOT BE COMING BACK!! and they had no handicap rooms or elevator and our room was rt above the drunks and you could smell the smoke from the cigarettes and marijuana if we had AC on. We called front desk several times and they never answered, so we tried going to the swimming pool- couldn’t swim it was like a hot tub temp 98 and guy knew it, he opened the door and said lock it up when you leave and yet the pool was supposed to be closed an hour prior and again in the morning the breakfast was less than I expected and there wasn’t even waffle batter or anything like fresh fruit etc it was a horrible sleepless night and to top it off we waited for 20 mins to talk to mngr and he/she nvr came to front desk we just had to leave the key in some basket- the lady in breakfast area told me that after she saw us still waiting for the mngr to address the issues and I told him at 8P sat July 13th WE WOULD NOT BE RETURNING AND TO CANCEL RES ON SUN JULY 14 he said no problem you have until 11A tomorrow to cancel and I said no cancel it NOW!

Noise coming in the room, the smell of smoke from cigs and marijuana coming up into our AC from the ppl partying in the parking lot rt below our window!! Ask if they could move, they told us to get a different room if we didn’t like the one we were in; that wasn’t the issue THEY WERE we tried calling and no one answered so we tried going swimming and it was so hot you couldn’t go in the water it was 98 like a hot tub and the rooms were okay and semi clean, there were a few things that were overlooked like a working ice machine but in our room we didn’t even have cups for water or anything to shower with we brought our own shampoo etc thankfully it was just the combination of all the different things that happened lack of response or caring from the desk and I told them everything was not good and I was overcharged etc and I have yet to hear back most of it was by text or email- yeah they didn’t even have curtesy to call me so I could speak with a real person I just want my $174.72 refunded as per the promise from one of the people I emailed or texted with. I saved those as well

a bit of musty smell on the ground floor.

Terrible I do not recommend staying here it’s dirty no staff around no one at front desk the pool was more like a hot tub the temperature was at least 100 And the noise from the drunks partying in parking lot below our window kept me awake along with the smelly cigarette smoke and marijuana smoke that was coming in through the AC!! I’m not happy with this place at all and the msngr- was absent we never got to tell him or speak with anyone because there was never anyone at the front desk and they didn’t answer the phone either

Good stuff

3 people hanging out in front, no cars in parking lot, fireworks tent right outside front. Not a pretty facade

The outer appearance for the area and taking into consideration the amount of daily precipitation, is perhaps adequate for just a one night stay. It could use some fixing of fixtures, doors and building itself.

The room had many items that needed repairs

My husband and I stay at this Super 8 when we show at Iowa Falls. The hotel is close to the arena. They have a nice breakfast and coffee mornings which is very handy. The rooms are clean and comfortable. Overall easy to get to and handy to use.

BUYER BEWARE!!! We purchased a two night stay in advanced. See photo for proof. We arrived at 5:20p and checked into RM 121 with a mattress that was grossly stained and smells of dried urine. See photo for details. Therefore, I immediately went to the front desk. The clerk was not available and you must wait for them to return since they do not always man the desk. While I was waiting in the front lobby, I noticed it grossly reeked of a pungent musky, earthy, moldy odor. After calling the clerk and patiently waiting for his arrival, I showed the front desk clerk the photos of the mattress and my concerns. His only available offer was actually a downgrade in room status from a king to a much smaller double bed room. He did not offer a refund, rebate, nor discount. I exchanged keys for RM 112. Upon entrance, it immediately smelled of a musky moldly odor. Multiple areas of the ceiling within the room and bathroom was clearly stained with water damage. The acoustic ceiling tile in the bathroom was darkly stained and still damp providing ample concerns of a potentially active leak. After already spending time getting our luggage transferred and now spending less than an hour in the new room, we both started experiencing biting at our ankles concerning for fleas or pests of some sort. I was not about to become pray at this motel. I went back to the front desk to ask for a refund with hopes of finding another hotel or even worse to sleep in the car. At this point, I really don't care. Once again, the hotel clerk was not manning the desk. However, this time I noticed staff were actively burning an incense at the front desk which helped mask all of the putrid odors within the lobby for new clientele. "How clever", I thought to myself. Now take a moment and ask yourself, how many motels light incense at the front desk that you have stayed? A new red flag for me. I informed the clerk and the owner, who introduced himself as the owner, of the situation. He continued to shake his head in disbelief repetitively saying "no" as if passive denial negates the gravity of this situation. I guess this form of regressive behavior has obviously worked for this man in other challenging situations. He refused to provide a full refund stating in a well-rehearsed tone, "I can't do that". I informed him that I will remain a gentlemen in composer since he is now clearly swindled me out of my hard earned cash, but in return I told him I will be posting my negative experience for anyone and everyone who takes their money as serious as I do. He verbally agreed to the proposition. DO NOT WASTE YOUR MONEY! We fortunately were given a spare room at the Holiday INN EXPRESS in Waterloo at the very last minute much thanks to Shannon who immediately laughed on the phone and verbally acknowledged my concerns when I told her the name of this motel. Seems as though news travels fast in a small town. To the owner: I really hope my $170 serves you well. I hope you take some of that money to repair any potential leaks and the wall damage. Or perhaps spend some of the cash to replace the rough blankets tattered with what appears to me as cigarette burn holes. At a bare minimum, please retire that grossly stained mattress. Or perhaps some of it could potentially go to better pest control. I truly hope that it isn’t going to be used on more incense which is only masking the many problems that need to be fixed in my opinion. In the end, I truly wish this review actually serves you well and I hope it incentives (no pun intended) you to clean up your establishment. Your patrons deserve better.