Super 8 by Wyndham Knoxville

Light switch when walk in room did not work for anything

Location, close to race track

The smoke smell, there are no smoking signs, but staff does not enforce them. Only saw staff person in 3 days.

Reasonable rate, clean room and nice shower and bath.

My Wife and I checked into this facility on Friday, September 12th. We had booked a three night stay to visit family. We immediately noticed the room, bathroom and refrigerator were filthy. The television was extremely difficult to operate, the room's furniture was loose or literally falling apart. There were no Kleenex or extra toilet paper. The next morning we discovered there was no typical hotel breakfast, only very stale muffins. The coffee machine was so difficult to operate that another guest had to pickup a phone and speak with someone because there was not anyone behind the front desk. We decided to move to another hotel in town and checked out at 10:00 am on Saturday, September 13th. We had to speak with a gentleman named Hash through a kiosk in the lobby. Again, no one at the front desk. Later in the day, I checked my credit card account and found several charges from Super 8. One night stay of $119.96 was charged twice. Then there was a charge for $234.87 and, another charge for $11,641.17. These bogus charges depleted our available credit and we had just started our vacation. I called the credit card company and had the bogus charges flagged for dispute but, again, our available credit was depleted. I called the local Super 8 and Hash answered. I explained the charges and with any extreme lax attitude, he said it was a mistake and would clear. I told him his “mistake” depleted our available credit but he did not care nor did he ever say he was sorry for the “mistake”. Because of this “mistake”, we contemplated returning home but family and friends encouraged us to continue with our vacation. On September 15th the charges were still pending so I called Wyndham and spoke with a Customer Care Representative. I explained the charges and the hardship they created but the young lady, whom had a difficult time grasping the English language, did not care whatsoever and informed me someone would contact me in about a week!!! Again, no apology rendered. On September 16th, I did get an email from a Super 8/Wyndham General manager named D.C. He gave something that vaguely resembled an apology and called the entire fiasco a “system decimal point error in the billing”. After a week, the charges did drop off and our credit card account was finally straight. Throughout this week, no one at Super 8 or their owner/manager Wyndham, attempted to assist in getting the charges off earlier nor did anyone show in remorse whatsoever as to the hardship that was placed upon us. I recommend that all steer clear from any Super 8 or any property owned or managed by Wyndham.

Easy checking clean room. Quiet.

Everyone very nice. Very clean. Always checking making sure we r ok for towels, etc. Would recommend...

Lobby full of people waiting to check in. Very slow. Poor maintenance and up keep. Had to find HDMI cable to get TV to work. Air conditioner not working. On of our rooms had blood stains like there may have been a fight.

The bed was great, room was clean but found several fleas during the night, hallway doors constantly slamming, A/C was very loud kicking off and on, walls seem paper thin could hear trucks starting up, room ventilation was bad, sheets felt wet from dampness in room. Remote battery was dead

The first room had a odor like animals or trying to cover up smell of animals. I requested a different room. The second room had a slight odor. The light switch by the door did not turn on any lights since all the lamps were turned off. The price was $178 before taxes. The value was not there for the price. Familoes are definitely not the motel's target clientele.