Holiday Inn Hotel & Suites Minneapolis-Lakeville by IHG

Great pool area for the kids

When I was comparing "apples to apples" online I had weeded out all except for two or three. looking more in depth at there advertisement, pictures, prices and reviews I came to decide on this one. The Holiday Inn & Suites lakeville by IHG. The main deciding factor was the indoor water park verbiage in the description. After checking into the room and walking down to this water park I come to find out that it is nothing more than a very small pool with one water slide that I couldn't even access. After multiple visits to this so called water park we come to find out that the gate to enter was locked and no one was there. We went down multiple times and the results stayed the same. We stayed there for 3 days. Also the maids never came to the room to clean or exchange towels or replace the coffee. We had a balcony room overlooking the pool, we found out to late that it was loud with kids screaming and yelling as they played in this pool. We shut the sliding glass doors and pulled over the curtains but this did not help. So if you are looking for a hotel with a water park this is not it. If you are looking for a quiet room this is not it. Also if you are okay with seeking out the maids for towels and coffee as well as emptying your own trash, then this is the hotel for you!

I’m the property was sold out during our stay. We had a poolside room and the pool was an absolute mad house. We knew it would be wild has it’s a water park but it was absolutely atrocious with the lack of parent awareness of their kids.

Great Hotel, wonderful staff, fun time with family. Pool and hot tub were great! Bar and grill attached to hotel! Serves breakfast too!

I regret having to write this review about our recent Valentine's weekend stay. While this hotel has previously been an excellent family-friendly destination with great amenities and dining options, our most recent experience was unfortunately marred by concerning customer service interactions. Our issues centered around interactions with an overnight staff member named Erica. There were multiple instances where the service fell well below expectations: first, during a pre-stay call to confirm our Expedia reservation, and later when requesting an extra blanket during our stay. Most troublingly, she hung up on my daughter during one of these interactions. Given the hotel's reputation for family hospitality and our room rate exceeding $250 per night, this level of service was particularly disappointing. As frequent visitors to the Twin Cities area, we've always appreciated this hotel's family-oriented atmosphere and convenient amenities. However, the unprofessional and dismissive treatment we received has given us pause about future stays. While one staff member doesn't define an entire establishment, customer service is crucial in the hospitality industry. I would strongly encourage management to address this situation through additional training or other appropriate measures. The area has many family-friendly accommodation options, and we hope this feedback helps maintain the high standards we've previously experienced at this location.

There was no breakfast!!!!! Why???

Breakfast!!!!

Kids loved the water park!

Kids love the water park.