Best Western Plus Diamond Valley Inn

Everything was going okay until we discovered that we were sharing our room with a family of ROACHES. I brought it to the front desk attention, but i couldn’t get another room because they’re nothing available. Needless to say, we ended up sleeping with literally all the lights ON, and because of that, not only did we not get any restful sleep, but we were on HIGH ALERT!!!… hoping that none of the roaches got into our bags

Friendly staff, Ice machine was broken first night but otherwise a good experience. Breakfast needs some help. Very poor quality food… powdered eggs, yogurt wasn’t really yogurt (some kind of mix) and muffins and fruit were limited or not stocked daily. Powdered coffee and tea from a machine. Better than nothing but this company can afford to do better breakfast offerings at a PLUS location. Housekeeping accommodated my room cleaning requests and were exceptionally friendly. The homeless population and trash in the parking lot needs definite attention as well as security in keeping the exterior doors closed (kept being propped open). I would stay here again if no better options were available.

Was very old room, smelled humid but was ok for one night stay

Staff was nice and breakfast was good

The beds where so so uncomfortable every bothe of them

While the staff was very friendly and check-in and ground floor facilities were convenient, there were many things about the room that made it unpleasant. . The floors were bare boards, hard and uncomfortable for sensitive feet. The bed was very substandard—I could feel springs when I had to push against it. It was firm but with no padding at all, much less pillow top. We were there for 3 days due to being evacuated during a fire, and the only real sitting area was the bed. After 2 days, I felt like I was getting sore spots on my butt and hips and it was uncomfortable to lie on my side. There were 5 pillows on the bed and every one felt like they were stuffed with clumped up paper towels—lumpy and uncomfortable. After the first night my neck was strained and painful for days. This was supposed to be a Best Western Plus, but everything felt substandard. The ice machine was broken. The resolution on the TV was so poor I couldn’t read the menu from the bed. When we tried to use the microwave while the TV was on, it popped a GFI in the bathroom—which could not be reset. A very pleasant maintenance guy came quickly and replaced the GFI, but he still had to play with the plugs behind the TV to get it to reset. The next day using the microwave, the same thing happened—GFI popped and wouldn’t reset. So no power again. We just checked out at that point. This hotel is very conveniently located to stores, restaurants, etc. so hopefully Best Western will decide to upgrade it.

Close to a Wendy’s and other locations to eat and shop.

Breakfast wasn’t self served and very limited.

Love it