Best Western Plus Diamond Valley Inn

Friendly front desk

WAS ABLE TO DETECT CIGARRET SMOKE

It was not what I expected. It was a nice room.

I've stayed here before and liked it, but not so much this time. Arrived to find that the A/C had not been turned on in my room, so my room was an over (it was close to 100 degrees outside). I do understand that this might be a cost saving measure, but if so it's not a terribly smart IMO one as it means that guests can't get any sleep until the A/C takes effect (which was hours in my case). Next, there was a German cockroach in my bed (see photo; hope it's not too gross); these guys are nasty, which suggests an infestation. I asked for and received a new room - also w/ no A/C turned on. To their credit, the staff were concerned & looked fairly diligently for any more cockroaches in the new room; I never saw any. Some days later, while at the event that necessitated my stay, I received a phone call from the front desk stating that they'd never received my credit card authorization form, and asking me for information over the phone. I declined to provide the information that way & instead chose to drive to the hotel in person, where I was informed that it was no big deal, everything was okay. Kinda weird. Nobody else in our party (we all stayed at the same venue) recollected being asked about "authorization forms", so I'm not sure what that was about. OTOH, the breakfast bar was great (see other photo); good food & the nice lady gave me extra sausage when I asked. The new ticket system to cut down on waste & ants is a good idea, IMO. Will I be back? Umm ... maybe?

Breakfast was decent,

Rooms, had to move to three different rooms, one room had black mold, the other the handle to open the room fell out. They have no maintenance workers.

Excellent staff. All sections. Very organized breakfast. Other hotels should follow.

It was around a lot of other stores