Quality Inn Chesapeake - Greenbrier

Location wasn’t bad.

First, the clerk on duty called me when I wasn’t even at the property yet telling me that they needed my payment because it was full to ensure that I was coming to stay. I gave them my credit card and let them charge me before I even got there where the website clearly states pay at property. Once I got there I had to wait 15 minutes and call an additional phone to locate the clerk to even check me in. I got there the room was dirty. It does not look like the pictures on the website. I was shocked to find that it had a brand name of quality Inn. The the whole building needs to be renovated. No elevators at all. Very poor quality

There was nothing that I enjoyed about my stay.

This was, without a doubt, the worst hotel my family and I have ever stayed in. The dirt and filth were evident from the moment we entered the lobby. The entire property appeared poorly maintained and unclean, creating a terrible first impression. Unfortunately, the condition of our room was even worse. The room had an overwhelming smell of Lysol or another strong cleaning product, which seemed to be masking odors rather than reflecting a properly cleaned space. The mirrors were badly streaked, there was pubic hair left in the shower, and the bathroom had clearly not been cleaned before our arrival. Most disturbing of all, there was human feces on the toilet. The rest of the room was no better. There were thick accumulations of dirt in the corners and along the baseboards, and the carpets were heavily stained and looked as though they had not been vacuumed in months. The overall condition of the room was dirty, unsanitary, and completely unacceptable. To make matters worse, there was no coffee maker in the room, no coffee available in the lobby, and no breakfast provided. The checkout process was equally disappointing. When it was time to leave, there were no employees in the building. Instead, there was a note at the front desk instructing guests to simply leave their key cards on the counter. Overall, the lack of cleanliness, poor upkeep, missing amenities, and absence of staff made this an extremely unpleasant experience. I would not stay here again and cannot recommend this hotel to anyone.

Location was convenient. Staff pleasant.

Noisy at night with cars revving engines and people yelling. Unable to obtain extra pillows. Bath towels small and thin. Breakfast was okay, but majority of items ran out fast and not replenished.

The 24hr waffle house near by and the shower.

The mattress was very hard and then, the room was not properly cleaned, one of the beds smelled like pee and the sheet were not clean as well. I'm glad I brought my own. There was bugs crawling around and it has a weird smell.

Nothing really.

Very dirty carpet and has a window unit. The air conditioner was very noisy and hardly worked. Ice machine was disgusting!!

Nothing

Dirty carpet. Dirty laundry in hall ways. No shower curtain, bugs, no telephone in rooms, no elevator had to drag suitcase up 3 flights of steps. I’ll send photos. Breakfast area was gross. Spillage everywhere. I’ll stop here

the beds were clean and comfortable. Front desk staff were courteous and helpful.

The smell in the room was awful, it might have been because there was mold in the bathroom. Floors were sticky, toilet did not flush well, window blind did not work properly. Lobby is nothing like picture.