SureStay Plus Hotel by Best Western Bettendorf

room wasn’t cleaned before we arrived. Smell of smoke throughout the building.

Well we couldn't get the shower to work for us. Called the front desk and they wasn't any help. So we tuffed it out .

Reasonably priced

Not happy about breakfast advertised a breakfast buffet at 6am it was barely a continental breakfast at 6:15 on the first day I asked the guy playing on his phone about breakfast and he said oh ya I’ll get it in a minute then brought out 2 apples a little bit of cold cereal and milk, some packaged muffins and 4 pieces of bread for toast I will be in this area at least 5 times a year for the next 4 years for work I have already booked my next stay at a different place

The outside windows were so dirty I didn’t even check in just walked out then came back and checked in as not to waste all that money however after seeing them inside if property I decided not to stay

The pool was down. I brought a basketball team of junior high kids. Would've been helpful to know that there wasn't going to be a pool. The fitness room had two cardio machines, again, not much help. The vending machines didn't and hadn't worked in a long time. The bottled water had turned yellowish brown. The highlight of breakfast was a pancake maker, that made one pancake before it quit working as well. The rooms themselves were not to bad, but the lack of any thing else was really irritating.

Our first experience with SureStay was wonderful.

Dingey, did not clear snow from sidewalks entire 2 night stay, barely any breakfast available, lots of hair on bedspreads.

1 of the 2 towels and 1 of the 4 pillow cases were stained. Fortunately I was traveling only, so they didn't need to be used.

1) When we checked in, the bathroom adjacent to the desk had toilet paper all over the floor. Very messy. 2) There was a leak in our bathroom from the overhead vent. 3) Breakfast. Served from 6:00 - 9:00. We got there around 8:30. Pancakes were like rubber. Juice and yogurt were in a plastic container with no ice, so warm and probably sitting out for 2:30 hours. Milk was not cold, so afraid to use it on cereal. Hot chocolate maker produced hot chocolate that tasted like coffee. Tea bags were dirty as something was spilt on them. Sink had no water to wash down hot chocolate we poured out. Top of garbage can was filthy. Trash on floor.