Americas Best Value Inn Richmond

Good to stay with family

I stepped into the room for five minutes and instantly started getting nauseous it had a very strong chemical smell a mixture of cleaning products with no ventilation. I tried opening up the window airing it out, but it just wasn’t working well I asked for a refund as I decided to not stay there and ended up getting a hotel elsewhere and they denied my refund. I literally wasn’t in the room longer than five minutes. It’s very unfair for them to not give me my refund.

I only interacted with the receptionist while checking in and she was nice.

It's just on a busy street, so there was a lot of noise from traffic, and the window had no curtains, just wooden shutters that led sunlight in from sunbreak so I couldn't sleep well.

I like it close to free way shopping

phone & wi-fi access was terrible. that said the room was surprisingly quiet considering how close to freeway we were & very convenient to places we went tho none were 'walkable' still the staff were excellent & very helpful (due to train schedule we arrived quite late and they were most accomidating = loved having a fridge/microwave- tv service was great. i personally found the mattress hard but i like a softer one. wish they had softer pillows tho. -- this is not against the room - i just find the platform bed style they use (as does motel 6 etc) to be very uncomfortable as the mattress slides around on it. but thats just not a preference of mine.

Everything good except the freeway noise close by. Better window insulation. Thanks

Very clean and comfortable beds

I love this place its very clean

Always clean and staff friendly and attentive to all