Super 8 by Wyndham Rochester

room and bedding where dirty. towels were dingy. outside of hotel looked shabby, not maintained. room had a stale cigarette oder.

Service was horrible. Not enough toilet paper for 4 people in one room and 3 in the other. Kept having to ask for towels and wash rags. Saw roaches in the main area where the supposed breakfast was served. Continental breakfast never had coffee made. They shut down 30 minutes early and when we went to get breakfast yhey said they closed it down early. We were supposed to split pay for 2 rooms and the clerk charged my card for both rooms leaving me with insufficient funds in my account. This place sucks!

Our tub was dirty. The room smelled like a tavern even though we asked for a non smoking room.

The check-in was absolutely terrible. There were homeless people immediately outside the entrance of the hotel that one of the staff was trying to deal with. The male staff behind the main counter had an attitude and was not pleasant to deal with. Thankfully the female was much nicer. We actually wouldn’t have stayed here had there been vacancy anywhere else within 15 miles.

Convenient location for my Rochester travel. Quiet location. Limited choices for the breakfast.

na

Overall it was good. However when I called the front desk I at 5 in the morning to let them know our toilet was stopped up, I was told to come get a plunger. When I went to the front desk I was taken into the laundry room and told to get a plunger. The plunger was on the floor behind some other things, with the rubber part the only part sticking out. I was told to reach down and get it. I asked to have the girl get it for me, but she said she couldn't. I replied that I couldn't get it either because my back was hurting and if I had to get it, I could very well hurt my back worse. She was not happy, but she finally found a plunger that had the rubber part wrapped in a plastic bag. She could have had a plunger waiting for me when I got to the front desk. I understand that they might not have maintenance at night, but they could have handled my need for a plunger much better.

I came in to town for a family emergency. Check in was very easy Pros: convenient location clean breakfast was decent friendly staff Cons: in need of some upgrades/maintenance, as much of the texture was coming off the ceiling....everywhere.