Inn On Arsenal

We traveled overnight and got in at 1am. Front desk service wasn't very welcoming (he seemed angry) and kind of creepy because you could see all the security camera tvs in the back room. That aside, the room was gross. There was a used washcloth on the sink, a hair on the towel and a beer bottle under the bed. The beds were uncomfortable and the tv didn't even work properly. Pass on this one if you can.

The hotel is fine to spend one night, my only complaint is that the television did not work and they forgot to collect the garbage from the bathroom and you can hear the noises from the other rooms!!

I have no idea why the Inn at Arsenal gets poor reviews. Our room looked exactly like the one in the picture - no carpet, two nice queen beds, updated bath, and everything was clean. It is a perfect stop if you are going to be using public trans in the Boston area. A bus into boston is on the corner and the bus to Harvard Square is two blocks away. The town of Waterton is lovely, safe, and very walkable. The Inn at Arsenal was quiet, safe, and clean. I went in knowing how reasonably priced it was and having read reviews and I was very pleasantly surprised. If you want to get super nit picky - there was no microwave in the room...there is one in the lobby and the windows in the room are a little thin so you do hear road noise. For what I paid compared to any place else, these are minor. Overall, we had a lovely stay. By the way it was just me and my teenager daughter and we felt safe the entire time.

The room was in the basement. The bedding was full of yellow stains and the sheets had small black dots all over them, which I assume were bugs. It was unlivable. In the basement hallway, there was a large hole in the drywall and a decorative chair that was fully stained. The front desk person told me I would get a fully refund, but dodged Expedia's calls. When they finally DID get a hold of her, she only refunded me ONE night (out of 2), despite me not spending more than 5 minutes in that hotel.

The entrance has several steps and no ramp to the reception desk, and I stayed on the second floor — there was no elevator. My phone didn’t work. The hotel couldn’t resolve this problem. I talked to another traveler, and her phone also didn’t work. My TV was broken, and so was the remote. The front desk clerk came up and could not fix it. The security box in the room was locked open and the hotel couldn’t fix it immediately because the device they use was not working either. The receptionist said they had no other rooms — they are booked. For a newly remodeled place, the room was in poor condition. The room had no hairdryer, iron or ironing board. I was told that there should be a hairdryer in the room, and I can borrow an iron from the front desk. And, I had to slam the room door to get it to close. Then checking out, I asked the front desk clerk if he wanted to know what was wrong with the room? The response he gave me was surprising. He said, if you want to, it is a newly renovated hotel, and I don’t want to have an argument. He had a nonchalant attitude and did not care to respond to any of my concerns. The good: it is right on a bus line that will take you to Harvard, MIT, and downtown; self parking is free; and I didn’t see signs of roaches or bedbugs.

This is the worst hotel I have ever been to, would never ever choose again!! The room is dirty and no room service at all, noisy at night!

Hair and debris on bed. Horrible smell. Air conditioner did not work. Immediately left and they claimed they could not do refund. Disgusting

We had to switch rooms. First room did not have a working TV or phone. The AC unit was broken and missing parts. Second room, the TV turned on, but remotes did not work and the bathroom door would not close. Overall a lack of upkeep and Maintanance.

Was in the area for a concert at Brighton music hall, so I liked how close to the venue it was

The hallways smelled like weed. And as a sober person it was really gross, especially having to pay a 150 deposit for smoking.

Room was quiet until the city came and tore up the street right outside the lobby. Shook the whole building!! And we really didnt appreciate the maid trying to come into our room before 9am. She didnt knock or announce herself. Since when do they try to clean yor room before check out time? Very rude.