Super 8 by Wyndham Beresford

I do not appreciate that I had to pick up the phone and call someone to come to the front desk during normal check-in hours. We have stayed here many times, and their customer service has steadily declined. It’s also noisy; I can always hear the next room’s tv. Otherwise, a satisfactory stay.

Room was pretty good. Breakfast was very slim. Juice machine didn't work. No water or drinks, other than coffee. Waffle machine worked. There were some apples. Half full gallon jug of milk for the cereal.

Broken juice and ice machines. Soda machine not working. Bathroom could have been cleaner. Access to a drinking water source.

The guy that checked us in was an idiot told us our room was on the second floor asked again to make sure heard him right came down and questioned him to make sure we heard him right again fyi 115 is not on second floor. TV was hard to navigate had to hook it to a different internet bc super 8 doesn’t have internet for it to hook to and that’s the only way to watch tv. The hot tub in the room was dirty. I will never stay there again not usually one to write reviews but worse stay I have ever had anywhere

It was convient for the area we needed to be but was a mess and service was not good, Our keys did not work when left and came back. Back door we came in was a bunch of garbage. Rug in room had a big hole in floor and TV was not set up for use. Juice machine for breakfast was not useable same as pop machine.

This place should be condemned!!! I checked in at 3, I was down at the front desk by 4 wanting a refund, and by the time the guy was done jerking me around he tells me there is no refund after 4. I'm not done complaining about this disgusting place!

There was trash all around the north door that we used to come in and out

It was okay for the price. Run down, toilet flush sounds like a banshee, WiFi didn’t work and we couldn’t get anything on the TV. We waited about 5 minutes for someone to come to the front desk to check us in.

Exterior sign not lit up should have been our first red flag. Able to check in quick but hotel in general needed some updates and TLC. Fixtures in bathroom had begun to rust that carried to towels and overall cleanliness seemed at a minimal standard. We light bulbs missing from fixtures. Beds were comfortable and slept well until morning when spotted a large bug that resembled a bed bug on comforter sheet Called from front desk (as no one present) who sounded surprised and noticed it was the same person from the night before came, immediately spraying around my bed but not my niece’s bed and swapped our rooms right away. Next room was slightly better but my niece noticed a bug running around in shower curtain seam and became uncomfortable. When talking to desk second time, staff became defensive and accusative. They came in and changed out shower curtain but said they would not move us or refund us any portion of our three night stay we booked. We left and found a different hotel in another town further away.

Hard to understand staff. Very junky and dirty around hotel. Average to below average room cleanliness. Mattress and pillows were nice.