SureStay Hotel by Best Western Orange

Room was clean and cool when I arrived. Floors are wood, which I love for ease of cleaning. So no worries about nastiness of carpets. Found make-up mirror a plus. Greeting by name was nice. Found this to be a hidden gem and good value. A whole lot more than I expected for the price.

What are the best hotels I’ve been to in a long time friendly staff, real good help good food all around one of the best times I’ve had their the hospitality is nice. The rooms are really nice and clean.

Clean room, friendly service, nice continental breakfast. The pm check in clerk was very friendly and helpful. We were traveling on Memorial weekend and were pleasantly surprised tofind this hotel available.

It was located close to the interstate. They have a pool and hot tub indoors. The bed was comfortable. Room has a true small refrigerator with a freezer not just a dorm size refrigerator. The employee working the front desk at check in (I think Russell was his name) was welcoming and very helpful.

Breakfast needs to have more options.

The staff

The spa was broken

There’s a freaking Waffle House right in front of the hotel walking distance ❤️

That the hot tub wasn’t working. Maybe in April when I book next time

The whole staff was wonderful. We were always asked if we needed anything.

The pool closed after we were here and upset my grandson

Ms. Veronica, Mr. Toby, and Mr. Russell are the real gems of this property. Their unbelievable attentiveness and kindness went a long way!

The smoke detector going off in my room was horrible. The jacuzzi being out of order was terrible. The exit door near my room closed securely only part of the time and I was given a king size room instead of the reserved ADA room.

This motel was absolutely disgusting. I live in the area, needed a place for my wife and kids to stay for 3 days while we remodeled the bathroom. The first room was horrendous. The floors were so dirty. It turned towels black when my wife mopped the floor with a towel. The next day we moved to a different room. Same exact thing. The only thing the housekeepers do there is empty trash, change the sheets and sometimes give fresh towels. From the outside and even the lobby that looks are deceiving. When you go in the room the flooring that they use this dark so you really can't see how nasty they are until you step on them and your feet stick. If you wear white socks they will be black. I truly do not recommend staying if you have children that will be walking or crawling on the floor.

Besides Mrs Veronica and the Nice morning guest service guy and lady there Sat and Sun, this hotel doesn't look as advertised! Upon arrival from a 10hr drive, it looked abandoned and that made me nervous to see the inside? I booked for the distance to me location and because of the long drive I expected to have access to a clean hot tub and be able to relax, The best of so called breakfast was waffles and bagels, and the bed was comfy, until the 2nd night. Other than that, I honestly want to contact the health department or codes! Half of the ceiling is missing, went to relax in the hot tub and it wasn't even working, so I waited patiently for the poor worker who tried hard to fix it but as I'm standing there I looked and saw lots of dirt at the bottom and wanted to see if he'd say something but he kept trying, I looked in the pool it was the same so I just walked away! Went back to the room to shower and change so I turned water on to get hot and after going back to bathroom I see the tub water a tan color and left it there to show a worker. That night I found the front dest guy who was on the phone and seemed I was bothering him, I complained of the water and all he did was let it run a while and said it's fine now? I did isn't feel comfortable at that point so I showered at family house. That night I cut the ac up on high instead of low as the night before then I was awaken by a smell which as coming from the ac, it was mildew like that hotel had been under water. HORRIBL