Quality Inn Chicopee - Springfield

Locked doors raises safety questions. Front desk staff was very good. Super friendly. Room smelled of smoke. Pillows were tiny. Stains on sheets. Bathroom was not good. Cracked tiles, dirty floor, stained tub. Definitely not the standard of Quality Inn’s I’ve stayed in before.

Bed was dirty like it a guess just got out. Hairs everywhere! A dirty cloth on the nightstand of idk what! All exits were proped open all night.

When I arrived at the property, I sat in the parking lot with my young son and looked around, The building to the left had one window where it looked like someone had a brawl inside. The blinds were all beaten up and looked awful. I had read the reviews and they seemed mixed. I didn't feel safe going into the hotel so we left. I booked into the Tru Hilton a couple of doors down and called the Quality and cancelled my reservation. I am not usually a nervous person staying at hotels as I travel by myself often. This hotel just didn't feel safe to me. It looks as though people might live there instead of it being a hotel only facility.

The owner needs to fix outside door locks. Rugs could use a good cleaning/ shampoo. Other than that it was a good place to stay

The owner needs to fix the eletronic door entry. This has been a issue for a while.if door is not propped open you can't get back in. You can go to front door but if nobody in lobby and the desk clerk has to go help another guest your stuck outside.

N othing the staff is rude wanted to charge me more than I pay for

Our room had blood in the bathroom so we had to move rooms after we already unpacked with a one year old

It was just a quick night stay was very clean. Everything was intact. The only issue was the toilet was running slow, but I let the front end know so hope they were able to get that resolved.

Carpet in room needs to be changed. Tub has porcelain chipped out of it

Great! Easy! Quick! Excellent!