Courtyard Richmond Chester

Really didn’t like paying for a cup of coffee this morning.

The room was great

The customer service was bad

Stayed one night, 3 rooms with my 84 Y.O uncle and the staff was wonderful and the restaurant in the lobby served food with excellent service specially Alma.

Every thing was good

Nothing

Very clean rooms the staff was very helpful. I will be back again.

Staff was pleasant and helpful. The noise on my floor was out of control but died down after 12am.

The doors are very noisy—heard people coming and going all night long. The rooms were also stuffy and humid. Staff were wonderful, especially Ronald in the Bistro.

Upon arrival to my room at 1AM was driving from PA for a softball tournament, staff was friendly. The room smelled so bad like a mixture of cigarette smoke and a dead animal plus the microwave did not work. We were told the pool wasn’t working and the washer machine was out of order. My daughter and I were exhausted so we waited until the morning to make a complaint. We were accommodated by switching rooms but we had to wait several hours because the first room they tried to give us also had a weird foul smell and did not have a stand up shower. The second room was much smaller and again did not have stand up shower. Finally I picked a room due to the door being open to make sure it didn’t have a foul smell. I was willing to move to a different floor but staff thought it best that I stay on the same floor. I was in communication with the front desk and they were very nice. The room we ended staying in had ants. At this point, I was fed up and took pictures. I wasn’t going to change rooms again. I just made sure we didn’t leave anything on the floor.

Pool out of order, washer out of order, foul smell in fourth floor

Good breakfast and very accommodating and friendly staff.

Air was stuffy and humid in hallways.