Pestana Vila Lido Madeira Ocean Hotel

We had a fabulous 7 nights at Pestana Palms. The hotel is neither too large to be impersonal nor too small to be lacking essentials. Every member of staff at Reception was friendly and helpful and the Bistro food and staff were excellent. Christian, in particular, was patience and politeness personified on check in. The room was large and comfortable with an amazing sea view. We will definitely return

Aussicht und Geräusch der Meeresbrandung top. Qualität, Frische und Abwechslung beim Buffet für die aufgerufene Hotelklasse naja. Pulvercappucino aus dem Automaten. Personal war größtenteils sehr bemüht. Zimmer im Gegensatz zum Besteck und den Gläsern sauber, Betten steinhart.

This was our first holiday in Madeira and we hope not our last. It was wonderful. The hotel made our stay excellent The location is spectacular-right on the coast and sitting on the balcony was like being on an anchored cruise ship. We thought our room was a very high standard, well furnished with a comfortable bed and large bathroom with an excellent shower The pool area was spacious with plenty sun beds and umbrellas for guests and there was direct access to the sea but we didn’t venture down there as we’re not confident swimmers. All members of staff were excellent and very friendly and helpful from housekeeping to management The reception staff were particularly helpful with advice on transport and trips like the cable car and whale watching. We were on half board and found the breakfast to be really good with plenty variety including an egg station. Perhaps the evening buffet could be a little better if the food was hotter and that’s my only suggestion for improvement We hope to be back

We stayed at another hotel 2 years ago and saw this one being renovated. We decided to stay here and so glad we did. The sea views from our balcony is amazing. We sleep with the slider door open and hear the waves it's magical. The hotel is clean easy to get too. Breakfast has everything one needs and is always replanished.There is a Pingo Doce Supermarket across the street. If there is one thing I noticed is that the workers especially at breakfast are very understaffed they work very had but can't keep up. It needs to be addressed by management. Another thing is not only Pestana but other hotels in Madeira need to play more Portuguese/Madeira music for evening entertainment.

We had an amazing and relaxing stay at this hotel in Madeira and couldn’t be more pleased with the experience. The amenities were top-notch, and the service was truly impeccable—staff were attentive, friendly, and always willing to help. A special mention to Lizbeth at the breakfast buffet, who greeted everyone by name each morning and even remembered birthdays to offer a warm “Happy Birthday.” The food selection at breakfast was excellent, with plenty of variety to start the day. The front desk staff were also very helpful, and the manager went above and beyond to assist us in resolving an issue with a tour company. Our room was spotless throughout our stay, thanks to the excellent housekeeping team, and the balcony offered spectacular views that made every morning and evening feel special. The pool area was especially comfortable and clean, with plenty of loungers and umbrellas, making it easy to relax at any time of day. Being able to swim directly in the ocean by going down the stairs was another highlight that made the stay unforgettable. Overall, everything about our time here was wonderful, and we would highly recommend this hotel to anyone visiting Madeira.

Where do I start . The rooms are clean with very comfortable mattresses, the breakfast is excellent, the staff are exceptionally and will do anything for you . A first class experience. The hotel is round with every room having a balcony . If you stay on the pool side ( west) then you can hear the music at the weekends more but it all stops at 11pm . You due see the sun setting though . If you want allot quieter the East side would be better and you get the sun rising first thing in the mornings . The lifts are easy and not long to wait . There are always sun beds available. You get a lovely breeze as your close to the sea so also hear the waves as you lie there . The girls at the pool bar are lovely and the lunch is lovely and fresh . The steak and eggs are fabulous. The hotel reception staff are so helpful, Ryan helped me when I hurt my ankle and couldn’t make a booked trip . Bruno and all the reception staff are marvellous. You can book all your walks and trips at the reception around €45 each for allot of the hikes which are out of this world for scenic views . Just at the top of the hill 3 min walk at the side of spar shop is a bus stop . The number 1 or 2 or 4 are regular and €2 each will take you the old town and marina or you can walk it in 30 minutes. Across from the hotel are many bars and restaurants but a bigger choice is found in the old town . Opposite the hotel is the supermarket. Recommend buying your water there €1 or hotel is around €6 . We stayed in a suit room 714 a lovely but next to the lift but you can’t hear it . We will definitely return .

Just returned from a week spent at this hotel and we were delighted with our choice having been to Madeira several times and each time trying a new hotel. The location of the hotel is superb and the access to the sea was a plus for us. The pool area and all the staff that work in and around there are fabulous. The rooms are kept at a high standard of cleanliness so again great staff. Breakfast - the hotel caters for all nationality’s and the choice is a plentiful. They work had replenishing items and I assume it is the manager that is constantly wiping down and cleaning up to ensure all holiday makers get the best experience. We did not encounter anyone that was not welcoming or accommodating - well done to all the staff! The room had everything we needed, we had a couple of small issues which were reported and rectified promptly and yes there was a bit of paint peeling off in the bathroom but that was minor. The ceiling fan was a great addition to complement the air conditioning. Areas around the hotel were well maintained, rubbish bins had lids on - fantastic! Check in and out was simple and prompt, absolutely nothing negative to say only positives. We plan to return next year as for us it was everything we were looking for in beautiful Madeira. Well done to everyone in the team that contributes to guest experience.

An excellent event of traditional dance. The food was excellent and although a bit slow to start, service was good as was the standard of food. The staff were caught out by late comers but managed to provide an excellent service. Good wine, good company and great service.

We came here 6 years ago when the hotel was known as Pestana Palms, we are so glad the hotel has the same professionalism and service as before. The location is perfect and is definitely worth returning to, we are smitten

Absolut excellent service, esp. from Mr. Gaudino and the entire team, brilliant cousine willing to serve special requests as well. We listened to absolute fantastic Fado music, performed by Ms Enia. We surely come back whenever in Funchal. Muito obrigado.