Dreams Aventuras Riviera Maya - All Inclusive

Lucia was amazing 👏 🤩 😍. She was very professional, lovely lady. I would definitely request her. My husband and I were very pleased with our service.

People were very friendly and the beach and pool were great. There was no hot water in my room and food was just ok. The room was very clean as were the restaurants.

Dreams spa was great with the preferred package and having a hydrotherapy with William. They were attentive and caring and it was great way to end the trip relaxed

William and the staff at the spa provided a wonderful experience!

Friendly and helpful staff. Food was good.

Facilities are awful, the hotel is very old. First room we got was really bad and uncomfortable, the AC made an awful noise. The shower did not work. Some drawers could not even be opened. Second room was better but still not great. The bathroom door made a squeaky noise every time we opened it. We reported this and the facilities staff tried to fix it but they couldn't. The beach from the hotel can't even be called a beach. It is more of a dirty pond, and because of the seaweed (which has nothing to do with the hotel) it smelled really bad. This hotel is not worth the price because even though it is a little cheaper than other hotels from the same hotel chain, also located in the Riviera Maya, it is by far the worst one, and the price difference is not that much. This was a very disappointing experience, I even decided to leave one night early.

Every single staff member was friendly and helpful. Julian and Nadia (I can't remember her name but she was the hostess at Oceana) were very attentive. The service at the pool outside Oceana was also excellent. We didn't have a single difficult experience with the staff. The rooms are spacious and the beds comfortable.

The only feedback I would give is the shower head didn't work so we could only shower with the wand, which was okay but a little clumsy.

We had an amazing stay at Dreams Riviera Maya! The hotel is beautiful, the service was outstanding, and the staff truly made us feel welcomed and cared for throughout our vacation. The food, atmosphere, and overall experience exceeded our expectations. A special thank you to Abigail from the entertainment team, she was absolutely amazing and made every activity so much fun! Huge thanks as well to Marco at the Mixology Bar for his incredible drinks and great personality, and to Jadial for always providing excellent service and keeping the good vibes going. One area the hotel could improve on is the cleanliness and maintenance of the rooms (room 264) . Our shower flooded every time we used it, and there was noticeable mold in the room that should definitely be treated and addressed. With better room maintenance and attention to cleanliness, the experience would be even more perfect. Overall, we still had a wonderful time and truly appreciated the amazing hospitality from the staff. We would definitely come back!

Reserved the spa hydrotherapy and it was a great experience. My therapist William was great!! Excellent customer service and a complete experience. Definitely recommend to anyone that come to visit this location. The steam room could be a bit hotter, but everything else was fantastic!!!

It was great, William was the best would definitely recommend, he was on top of it and super friendly