Dreams Aventuras Riviera Maya - All Inclusive

EL SERVICIO ES DE LA MÁS ALTA CALIDAD. LOS EMPLEADOS SON COMPROMETIDOS, EXTREMADAMENTE AMABLES Y COMPLACIENTES. TRABAJAN EN EQUIPO Y SON SUMAMENTE PROFESIONALES.

Unfortunately, during my stay some money went missing from my room. This has never happened to me before, despite traveling all over the world. I immediately reported the incident to hotel security. I was told that I would be contacted with updates, but no one ever followed up or provided any explanation. The complete lack of communication and accountability is unacceptable and deeply disappointing. A situation like this, combined with total silence from the management, is simply scandalous.

Unfortunately, during my stay some money went missing from my room. This has never happened to me before, despite traveling all over the world. I immediately reported the incident to hotel security. I was told that I would be contacted with updates, but no one ever followed up or provided any explanation. The complete lack of communication and accountability is unacceptable and deeply disappointing. A situation like this, combined with total silence from the management, is simply scandalous.

LAS INSTALACIONES Y EL PERSONAL SON MUY ATENTOS, EN ESPECIAL GUILLERMO QUE HIZO NUESTRO CHECK IN MUY AGIL, Y NOS BRINDÓ BUENA INFORMACION, KAREN NUESTRA MESERA EN LA PLAYA SUPER ACOMEDIDA Y SIMPATICA, Y JOSE EL MESERO DE OCEANÍA, EN GENERAL TODO EL PERSONAL MUY ATENTOS A SAT6IFACER TUS DUDAS Y NECESIDADES.

LA COMIDA, ESPERABA MAS DE LOS RESTAURANTES DE ESPECIALIDADES, CREO QUE LA CARTA ESTABA MUY LIMITADA

I couldn't say anything nicer about the staff. They were accommodating and friendly. The pool staff kept the drinks coming and were entertainaing and interactive with everyone. They did great with multiple people with multiple languages. When it came to everything else, I would say it was as expected and an average stay for an all-inclusive resort. With over an hour drive from the airport, it wouldn't be my first choice for a resort, but we were comfortable and the staff did what they could to help.

Experience overall was sub par but the highlight was Marcos the bartender at the mixology bar who was the only person in the resort that could make a decent drink and was lovely.

Marcos is hands down the best I’ve experienced in Cancun. I’ve been coming here every year for the past seven years, and he truly made this trip unforgettable. Best mixologist ever!

This hotel is really dated and could do with an upgrade to the decor. We paid extra for the preferred club but it didn’t feel better or more luxurious than the normal side. There should have been a higher level of sun lounger by the pool in preferred club, once with mattresses on them but they were the same as the other ones. There were not enough sunloungers in the preferred club section of the beach or at all for that matter. The staff were not quick enough to clear away trays of food from room service when people left them outside their doors I’d often see staff walking past ignoring them, there was no liquid hand soap by the sink in the room only hand cream and a small bar of soap which is a dated approach in my opinion. We had to ask for slippers, there was only one robe in the room and the lobby area was really small with not enough seating especially as people ran to gather there when it rained. The staff were friendly and helpful, the marina was a nice place to walk to and the food was of a good standard. The hotel generally felt more like a 3 star budget hotel and when we made our opinions clear to management they provided us with peanut M&M’s and Pringles each day although we confirmed a number of times that my friend ahead a nut allergy. The restaurants used a long winded old fashioned paper system to seat you each time which I thought was a waste. Most places have iPad like technology these days overall I’d give my stay here 6/10

The hotel is small it's old but the workers make you feel good. they are impressive as the drink of choice. or your favorite food. At night they have different shows. In my plans they were not to go to the spa. they convinced me to take 5 minutes in a chair, it was the best thing I loved, Guadalupe was the girl who attended me since she put her hands on me, transmits you. A tranquility harmony makes you feel vitality. visit the spa 3 times thank you Guadalupe return home full of life with lots of energy. If you ask me if I recommend this place of course I would 10/10. happy new year I will return it was the best vacation

Our family didn’t want to leave! The staff was attentive and friendly. Everyone felt well taken care of. There were tons of activities for kids and adults run by the entertainment team and games we could pick up and play. Our family played lots of bocce ball and cornhole!

This is not a 4.5/5 star. More like a 2 star but priced liked a 5 star. Very basic. The room that I got through Air Canada Vacations was dirty and old. Forced to upgrade to a preferred room for an additional charge. Even that was sub-standard. Barely any Entertainment -Place is falling apart and not updated. Spare yourself the dismay and just pass on this resort, For the price, There are better Dreams and other resort options in Cancun.