Dreams Aventuras Riviera Maya - All Inclusive

I thought the hotel was solid with some good facilities, although it is smaller than others. Christian on the events team was excellent with the kids throughout the stage. I would’ve rated it higher if they had accommodated some of our requests such as twin rooms and I like checkout, but they didn’t seem to want to be able to help much on that one.

Christian and edwin are the best animators They always come by to ask you to play or how you doing I had really fun with them. Thank you for the vacation

We just came back from a week at the resort with a group of 15 that consisted of families and couples. The resort and atmosphere did not disappoint! The entertainment crew was amazing and I can't give them enough credit for making our holiday a wonderful experience. Christen, Abigail, Edwin and Uriel went out of their way to ensure that our boys were having a great holiday and engaged in the planned activities. The bike tour and water aerobics were great with Abigail. Uriel, Christen and Edwin were hilarious and so personable! Thank you Christen for going above and beyond with our boys, Boh and Ben, this week. We also thoroughly enjoyed the food at the resort. We had a large group for part of the trip and were always able to sit together and didn't have to wait to be seated. As a picky eater, there was always something for myself and the kids to eat! The size of the resort is perfect for families with younger children. The location also can't be beat! We enjoyed walking into town often and also checking out the public beach which had great snorkeling and was only a short walk away!

Riveria maya. EDWIN 🔥 great service! Made bracelets with us and planned a bunch of of activities that are upbeat and festive!

Amazing experience! Beautiful resort, friendly staff, delicious food, and endless activities. Everything exceeded expectations. 10/10 recommend—already planning our next trip back!

Pros: Very kid friendly. Cons: Really, really terrible food. Drinks are a joke. Service: Service is hit or miss. Cleanliness was great. Staff is nice. However, minibar snacks were only restocked once. We rented 4 cabana beds for our whole family (18 of us in 7 rooms) and service was nonexistent. Overall: Would NOT recommend. We booked 7 rooms in high season and the service was "meh" at best. Did I mention how bad the food is ? Preferred upgrade provided no material value. One final thing: they were unable to link my stay (I paid for two rooms) to my Hyatt rewards account. I have no idea why this is so difficult, but come on...

Edwin, uriel and Abigail have been such a wonderful and welcoming team for my whole family. They’ve spent time learning our stories and sharing their own experiences. Playing games with them has been the highlight of our trip!

Will be back. Lili uvc staff and restaurant staff manager Salomon made our trip one of the best family trip. Room had amazing ocean view! Pool and wait staff great!! Always had drinks

Pros: - Excellent wedding experience overall - Fernanda, the wedding coordinator, was outstanding — attentive, communicative, and very supportive from start to finish - The staff at the wedding were amazing as well! - Issues with the rehearsal dinner were handled quickly, with a rescheduled dinner and added services that fully made up for it - Bouquet was gorgeous - Hair and spa services were amazing - my wedding hair didn't budge even when I showered that night and the couples massage with spa waters was great! - On-site photography studio took beautiful photos (still waiting on the video) - Fun, kid-friendly resort with great beach event/dinner nights - “Kids” water slides were a hit with both adults and kids - Beach restaurant is a must — the only place with guacamole - Cute town attached to the resort with access to other beaches; easy to walk, golf cart rental was fun but not necessary to visit the town - Good food overall, though service varied *Recommendation: Seaside Grill and Themed Nights - The service and variety of food at the lobby cafe is top tier - We would recommend the affogato and chocolate frappe Cons: - Housekeeping was inconsistent, especially early in the stay - also did not clean very well (the hotel set up rose petals for our wedding night and we had rotting rose petals scattered over the floor until the day we left) - Towels and bathrobes were repeatedly removed and not replaced in a timely manner - Multiple calls and visits to the lobby were needed for basic items, often with long delays and unreliable ETAs - Hair dryer in the room did not work but luckily was the only item that was quickly replaced - Service issues at the rehearsal dinner (specific server at our rehearsal dinner got every order incorrect and brought out my husband's food 1.5 hours later when everyone was finished eating) - Wedding dress and veil were not steamed properly - my bridesmaids had to resteam for almost half an hour - Pickleball courts had noticeable dead spots - Soundproofing is limited on the 2nd and 3rd floor but the 4th floor was quiet Conclusion: I am so happy we got married at this resort but that is mainly because of Fernanda, our wonderful wedding coordinator. The resort itself is nothing special and the service is severely lacking. The amount we paid for the wedding was more than worth it but the amount we paid for the resort was not worth it. We have paid the same amount at a different resort in Mexico and got 10/10 service while here, I would give 5/10 on average.