Best Western Plus Hobby Airport Inn & Suites

I got there and paid for my room in cash. They still charge my card that I book on line. For them to hold the room. But funny thing is. They did not charge my card till a day after I checked out. I did get my deposit back that morning. Because they had to go up to check the room

Them not over charging me twice. I call can't get No one to answer the phone. To discuss about the problem. So I figured some one pocket the money. Will never still there again.

It was decent

All I smelled was marijuana smell

I would give this hotel a 5 rating except for one issue. As a handicap traveler, I booked a handicap accessible room. The room was very nice, clean, and as a suite it offered a room separate from the bedroom. The problem was that the larger than average bathroom had very limited accessibility to the shower. There was no way to roll my wheelchair into the shower, and even getting in with a walker would be a challenge. The rest of the bathroom was fine. Also excellent was the morning breakfast which included waffles, fried eggs, bagels, muffins, cereals, fruit, various juices and more. And the staff was excellent as well. Best Western, in the future....just make the shower more accessible friendly. Photos attached.

The breakfast was ok. We enjoyed the breakfast burritos and waffles. Beds were comfortable. The staff was helpful and courteous. The bathroom was large and had several handrails. The fridge was bigger than other hotels and did not freeze the food. The air conditioning worked and chilled the room. The hallway was nice and clean.

Breakfast was ok there was no option for the waffle. Both units had 4 mini waffles. There was only one choice of fruit when we were later for breakfast. On the day we were early there were two choices available. The outlets were loose and did not always charge our phones. The shuttle did not go to MD Anderson. The bed was too close to the wall for my amputee husband. Only one elevator so employees and guests use the same ones. The microwave was small and unbalanced. There was a bad spot on the floor that threw us off balance. No light in the fridge. The pool was outside and small, only going to 4ft.

Would have liked the option of some grab an go fruit or granola bar since I left early before breakfast service for flight

Everything was great, hotel facilities were very clean, staff are very friendly, breakfast was great!

A very loud family came in, had several rooms on 3rd floor. Had to ask them to be quiet several times Saturday night, even called the front desk when 3 girls were at our door playing music and making up some dance. Told them they needed to go Michael Jackson somewhere else!!! Sunday morning they were very loud again very early before 7:00am. Do people not realize that there are other people in the hotel as well.

Location to airport

Bed was uncomfortable