Candlewood Suites Austin-Round Rock by IHG

Tv broken and room Not well cleaned

Close to venue location for a Celebration of Life. It was out dated but clean. They had Dove body wash, hand soap, shampoo and conditioner. Palmolive dish soap and paper towels were in the kitchen. Refrigerator was full size and clean. Huge pantry! Iron and ironing board was provided with plenty of hangers.

We had the two room suite. No airflow to the second room. We had to sleep in the main area with the queen bed. Coffee maker and coffee supplied but no coffee cups. Actually, the only drink-ware was a small juice glass. We didn’t cook, but only one small pot was available. The only silverware we needed was a knife, they had 1, and it was dirty. The AC was very loud. If I can upload the video, please turn sound on to watch it. UPDATE: unable to upload video. But it did sound like a jet taking off next to the bed.

Very friendly and good customer services

Got paint all over bathroom bag and clothes due to freshly painted shelves..no signs Employee leaving room as we got to door just smiles and walks on down the hallway

One room seemed like someone was smoking because they disconnected the smoke detector. There was not enough dishes in the room for 2. I was moved to a new room and had to get some utensils and towels from the front desktop right away. The next day my daughter and I got Stuck in the elevator for about 7 mins. When it finally opened we took the stares. The hotel over all was run down not kept up very well.

Place is just meh. Nothing that good, nothing that bad.

It was not the cleanest room and the toilet was stopped up and tub did not drain well.

Even though I booked a specific kind of room a month ago, on the day of checkin they allotedd my room to some one else and recommend me booking another hotelas they were completely occupied.I had to constantly request them to allot me the room as I was damn tired for the complete day and had made reservation a month ago. The Manager was rude and she was not ready to listen to the concern. Though they claim they were totally overbooked and cannot allot any other room, they were able to allot me room after making me wait for 2 hours. The experience was pathetic and disappointing. Would never recommend anyone to go here.