Hotel Alpenrock Breckenridge, Curio Collection by Hilton

Booking.com misrepresented the room and so the hotel first gave us a king room w a pullout couch instead of the king, queen and pull out couch that was in the booking.com posting. This upset my adult son who owes traveling with and then we had to ask and wait to be moved

Limited food options especially for children, paying hotel guests could not access the restaurant due to an event (felt discriminatory to hotel guests to be honest). Even the way it was communicated was not apologetic at all, just "oh no you can't go in there, but you can go out (in the freezing cold) to town or sit in the bar area where the event people are so loud you can't have any conversation. People in the adjacent room (858) were yelling at each other until 2am. I called front desk twice with no answer, then had to get up and walk all the way down to the lobby to ask for help. Despite hotel staff calling them, they didn't stop. Their volume went down a little bit, but voices were still clearly audible. I slept minimal hours of poor quality, woke up exhausted and unable to enjoy a day of pre-planned activities, so we checked out a day early. Front desk didn't even ask why we're checking out early - like they just don't care. Even though hotel staff called the people in 858, they did not follow-up with the 858 guests themselves to ensure they keep quiet, but instead made it my responsibility to monitor them and call back should they remain a disturbance. I think hotel staff should have gone up to room 858 themselves to sort it out and again to check that it remains quiet, just like I had to walk all the way down to get help because they didn't answer when I called twice. This ruined my stay. Support from front desk were lacking to enforce peace and quiet from other guests as basic good manners when staying at a high end facility like this. I'm sure the people in 858 got off with just a polite phone call, while I got a night of terrible quality sleep and a don't care attitude when checking out a whole day early.

La ubicación del hotel es genial, pues tienes una góndola al frente que te sube a la montaña para poder esquiar. igualmente a menos de 10 min caminando está el Down Town. Las habitaciones muy limpias, el bar y el restaurante son muy buenos. La piscina es muy buena también. El personal siempre estuvo dispuesto a aclarar dudas acerca del alojamiento y consumos.

Lo único malo es que te cobran el parqueadero 55 dólares por noche. No hay muchas opciones alrededor por un parking overnight.

It was wonderful! The staff were all very nice and it was so Clean. My family all went and we would get yummy breakfast at the bakery and get our skis from the ski lodge. It was very smooth and efficient, would recommend.

If there is a contradiction in behaviours of staff you can certainy find it here - from the barman who is rude as he probably decided that this is not a job for him to the girs at the restaurant who are super helpful and t a Concierge that just started his shift and does not know why rooms are not done and cleaned since they were eampty all day- but he can say they have till 4pm albwit its 3.15pm. As a Gold Hilton Member its cwratinly a disapointment to be here ...but hey its the 1st day ...will let u know tmrw !

We stayed here for the Bernese Mountain Dog Breck Parade and everything was perfect - clean, staff was unbelievably kind, breakfast and dinner there great, easy shuttle downtown, etc. We will be back!