Staybridge Suites Elkhart North, an IHG Hotel

Staff was friendly but the hotel could use some maintenance. I attached pictures of our broken drain in bathroom, busted door and missing safety latch. We’ve stayed at Staybridge’s before and they’ve been nice so hopefully this one’s takes care of some of the broken items. Breakfast was nice.

I am SUPER disappointed and believe this hotel is not worth the cost. This hotel was not as up to the standards they described and it was so bad, I will also be writing to Staybridge Suites Corporate to report this owner. This Staybridge Hotel had so many issues. #1-The king bedroom main room and bathroom light switches didn’t work. #2-The thermometer could not be changed and stayed at 67 degrees our entire stay (which was only two days as we left due to the poor condition of the room). #3-There were very ‘out of place’ hangers in the wall that looked like they could have had cameras in them. We placed towels over those hangers. I have pictures management of the hotel and they never responded to my concerns. I never even got a sorry for any of the issues. #4-The roof had a leak and had not been repaired. The painting on the walls was coming off. I have pictures. #5-We expected a happy hour setup with light snacks as we usually have seen at other Staybridge Hotels we have stayed at and this Staybridge said they only do that on Monday night -Wednesdays. Very disappointed. #6-The rooms were loud. We heard the air conditioner pop all night on and off (probably something to do with the thermometer not working if I had to guess) and we heard cars outside all night as well. #7-No privacy between room as they removed the insulation to save money. Horrible! Overall, I horrible hotel and I will never, ever stay or recommend to anyone to stay here again!

I am SUPER disappointed and believe this hotel is not worth the cost. This hotel was not as up to the standards they described and it was so bad, I will also be writing to Staybridge Suites Corporate to report this owner. This Staybridge Hotel had so many issues. #1-The king bedroom main room and bathroom light switches didn’t work. #2-The thermometer could not be changed and stayed at 67 degrees our entire stay (which was only two days as we left due to the poor condition of the room). #3-There were very ‘out of place’ hangers in the wall that looked like they could have had cameras in them. We placed towels over those hangers. I have pictures and sent to management of the hotel and they never responded to my concerns. I never even got a sorry for any of the issues. #4-The roof had a leak and had not been repaired. The painting on the walls was coming off. I have pictures. #5-We expected a happy hour setup with light snacks as we usually have seen at other Staybridge Hotels we have stayed at and this Staybridge said they only do that on Monday night -Wednesdays. Very disappointed. #6-The rooms were loud. We heard the air conditioner pop all night on and off (probably something to do with the thermometer not working if I had to guess) and we heard cars outside all night as well. #7-No privacy between room as they removed the insulation to save money. Horrible! Overall, I horrible hotel and I will never, ever stay or recommend to anyone to stay here again!

Horel was dirty, very limited items for breakfast. Only 1 bath towel in the bathrro. Since we're 3 travelers.

The property was clean, very good price and rooms had a kitchen and living room. The breakfast was good for a hotel breakfast.

Great place to stay. Staff was on point sndcwe will stay again.

Everything about the stay met or exceeded my expectations.

All of the staff were friendly and helpful. The "happy hour" food and drink were a nice surprise.