Urbana Inn & Suites

No one at front desk for check in waited 20 minutes.

Very clean

I liked the cleanliness, having a continental breakfast, and the stay was quiet. Being nitpicky, but they need new pillows and rooms need updated. But I will reiterate that the hotel and room was REALLY clean! One other down fall was the pool being closed. Would of been nice to know in advance that the pool was unavailable, that was one of the reasons we chose the hotel.

The staff were helpful but not friendly. The gentleman who checked me in was annoyed or bothered. The room key stopped working multiple times and the lady who helped was abrasive about the situation. I received a lecture about not keeping my key in my pocket with my phone. I had never done that. The key just didn’t work. All she should have done was reset the key and let me go to bed. It was 1 AM.

Nice, large area in the back for trailer parking. Really nice breakfast area. Room was a comfortable size and clean.

We chose this location because it had a swimming pool. The swimming pool was 62 degrees. The electronics (TV, radio, lights etc.) had no USB plugs for charging. The vending machines only took $1 bills no cards and everything was several dollars. The breakfast was minimal.

Room was very clean and can tell they are working on updating the building and rooms. Enterance/lobby very clean! Staff were very friendly. Breakfast options were good for our family. Love the waffle iron.

Convenient and clean

When we walked into Urbana sweets and in could tell immediately that it was very clean and fresh smelling even at 7:00 at night. The hotel clerk was so friendly and accommodating he got us checked in quickly inefficiently and we were in our room in less than 10 minutes when we got to our room it also was wonderfully clean it smelled like heaven and we were not afraid to take our shoes off because even the carpet was clean! The only downside to our experience was that the bed was very hard and I'm not saying that that's a bad thing it's just not our preference we prefer a softer bed maybe if they had more padding on it it would have been more pleasant. However we slept well continental breakfast was always very well stocked with plenty to eat and very friendly staff and was just delightful every aspect about this hotel was delightful I will definitely book here again for my next visit and I will definitely tell my friends not only about Expedia but about Urbana Suites and NN.

Was clean and staff was friendly, however beds were not comfortable in any way. Rooms didn't get cleaned while we were there we had to ask for trash bags and towels so we could try to keep up with it.