The Capitol Hotel

Front desk was friendly. Breakfast was good.

Paying extra for parking at the hotel, didn't know that before hand. Pillows were dirty, luckily I brought my own.

Convenient location across the street from the Amtrak station

Room carpet and furniture is rather worn. Everything worked, but carpet edges were tattered, and no extra blanket for the bed.

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Nice views of the city

Felt a little old in the bathroom could use some remodeling

Nothing.

We had two days stay in the hotel and even after asking multiple times our rooms weren’t cleaned. The service was terrible. Even we weren’t given water bottles during the stay. Pathetic service. Horrible experience.

Nichts

Absolut unsicher, schmutzig und alles heruntergekommen. Parken kostet 15 USD/Nacht, inkl. rumlaufenden Ratten in der Tiefgarage und zwielichtigen Personen um das ganze Hotel. Frühstück: nur Toast und Bagel, das nicht mal aufgefüllt wird. 1 Toaster mit 4 Schlitzen wovon 3 nicht funktionieren.

The breakfast buffet

Not have a extra roll of toilet paper and not having garbage can empty when I needed it

The location and the elevator music in the main lobby

The check-in staff wasn't rude. However, you can tell customer service wasn't the priority. The gentleman assisted me with opening my door because there were major door issues at this location. After I came to the front desk twice because the key card didn't work.. Instead of saying we know the key cards don't always work. He gently insisted I was doing something wrong. Like you didn't insert it right, make sure your phone isn't near the key card, pull the handle up. When I asked to be switched to a different room, he was uninteresting in that request. His response was that you need to press firmly because it's not reading the strip. How are you inserting the key card? At the time I checked in, the hotel wasn't completely booked. I know for certain because there was a family of four who didn't have a reservation. The room was clean, but the carpet was torn/frayed. The microwave (which is great in rooms) was dirty from a previous use. Coming to the desk several times during my stay to have my key card reactivated, I noticed other desk staff were more informative with new guests checking in about the incidentals holding fee (instead of just saying just sign here). They were asking new guest if they needed two keys or one. That wasn't offered to me at all. The hotel had two elevators. However, one time briefly were both working less than 5 to 10 minutes my whole stay other than that only one worked. Causing long wait times to get to your floor, which was inconvenient, especially if you had to get your key card reactivated back at the front desk. Housekeeping had to open my door , and they tried opening my door with my key card, and it didn't work for them either. The only reason I stayed at the hotel was because most hotels were sold out or the prices were extremely expensive at the last minute trying to book.

La atención del personal, ubicación del hotel

Había cucarachas en el baño