Extended Stay America Suites - Sacramento - Vacaville

Location was okay

The room and the hotel were not clean. I found cockroaches and a grasshopper inside the refrigerator. This was totally unacceptable and disgusting. I was going to change hotel, but I was there for a funeral, and I really was unable to deal with another issue. On my last day, the hallway where my room was located small horribly/unpleasant.

Location

There were roaches in the room, the 1 elevator they had was broken so had to take the stairs which I had a senior with me so that was difficult, interaction with front desk wasn’t too great.

They have roaches looks bad I would recommend no one to stay there terrible it needs renovation!

Nothing

It was cheap and convenient

The hallways were kinda grimey and the homeless broke into the car next to mine

The rooms had a very bad smell of cigarettes and the towels were stained.

Lower the cost for what its actually is

Nothing

Room was infested with cockroaches room smell bad cobwebs in the bedrooms as well. Staff uniforms look all old and decrepit. People smoking marijuana outside the building itself right at the front desk well children are nearby. Those carpets have to be replaced they look so darn filthy oh my God. Bookit.com should take this off their website if they want to continue a business otherwise you will go broke with this hotel in your website that's how bad it is. By the way I also forgot as soon as I open the door a cockroach ran across the room that was my welcome to this particular hotel room. We had a two-night stay reservation which we only did one night and had to find a better hotel room that was clean and no cockroaches were involved. Which we did find a hotel very clean you guys should look up to that hotel in Davis worth a price too. A total of seven cockroaches were found in their room some of them were too fast to capture pictures though. I also saw in the reviews that 2 months ago they had the same problem. Apparently they don't take care of the building with an exterminator. They sure have one on call or in a monthly basis to come spray the rooms outside the inside every time I guess leaves. They're unsatisfied customer here and I stay in many hotels due to my nature of work. For the last 22 years I understand this was at last minute thing for this particular room but still doesn't give you the fact to have a dirty filthy room filled with cockroaches especially when I was my wife and my child. Hopefully I get a response from you guys instead of a robot answering me back I wish you guys give me a call back here is my number area code 951-259-4440. Luis Melgar Retired US Navy.

Dead cockroach in the kitchen. A weird hole in the bathtub. Room telephone didn't have a cord for a working handset.