Greeneville Inn and Suites

We stayed two nights. Asked for handicapped accessible rooms with accessible bath. We were told they did not have accessible rooms or accessible bathrooms. Exterior door was enclosed by a glassed in hallway between the building and parking lot. To access the room door we had to walk to the end of the building, enter the glass enclosure and walk to the middle room down the glass hallway that was not airconditioned. Very uncomfortable. Tub and shower were not clean. Both ice machines were broken so we were unable to have any ice for our entire stay. At 5 pm on the second day we inquired about service to the room as the maids had not been there. We were told that they were busy with rooms that had been checked out of that day. We asked for towels and were told that they didn't have any available. Desk clerk finally delivered towels that had been removed from a room with a clogged toilet. Lobby was not accessible from the glassed hallway except by a set of steps that had a blanket on them to dry up a water leak. 24/7 coffee service was cold instant coffee from a machine. Needless to say, we will not choose this location for a second visit.

Priced right

Room had been remodeled so it looked great

My stay was terrible. The air conditioning didn’t work. When I addressed this with the front desk, he acted annoyed and kept huffing as if I was had inconvenienced him. At 11:10am, the “lady” from the front desk knocked on my door to let me know check-out was at 11am. I literally had my bags in my hand and was about to walk out. The sign in the back of the door said check-out was 12pm. When I went to the front desk, no one was there and I had to wait 15 minutes for the same “lady” to come to the desk. I told her they were in such a rush to get me out, but had made me wait so long at the front desk. Do they not have two employees that can work at the same time? When I mentioned the sign on the back of the door, she very snidely asked if this was an Econolodge. It was not. I would get better treatment at an Econolodge. The hotel itself was beyond gross. Their were wet blankets on the floor to catch the water leaking from the roof. I saw the ceiling was also leaking behind the front desk as they had trash cans to catch the water. I wouldn’t recommend this place to my worst enemy. The facility itself is falling apart and the employees are beyond rude and argumentative. STAY AWAY!!!

Relatively clean property. The hallways were a little dirty from not being vacuumed. Otherwise, it was nice stay.

This property has a lot of potential but the owner is not taking care of it. The room is dirty, I had to do some cleaning before i set my stuff. I'm exaggerating when i say i had to clean, dead bugs on the floor, stained pillow covers. The room set up and furniture are not bad. it was a last minute booking because I wasn't planning to stay extra night in the region but that was my only option after i left the other hotel. Anyway I hope the owner read this comment because really it has a lot of potential, it is close to everything, dinning, shopping and very close to Tusculum University.

Lobby and location

Dog crap in parking lot, only 3 ice machines on property and all 3 have been broke for 2 weeks.

The hot water was not working. The person at the Front Desk told me I had to wait 15 minutes for the water to get hot. Room smelt of mold and mildew.

The location and the AC worked great.

The floor in the room wasn’t vacuumed and there were hairs on one pillow case and the bathroom floor had hair. Lots of traffic and door slamming.