Extended Stay America Select Suites - Austin - Northwest - Lakeline Mall

Nothing

it was nasty. Paint job, horrible, missing baseboards in the room, a black man running around the property with his jeans, pulled all the way down where you could see his penis and butt asking myself and my daughter to call 911 before he ran into the hotel and ask them to call 911 and then the somewhat bloody paper towel or toilet paper that he had around his hand on the floor and when I came back down to ask for a refund that had not been picked up off the floor so it was gross.

Other than an Ok location the overall condition of the property was really bad. I can’t think of anything that we did like.

The stale smell, the dirty conditions of the floors and fixtures, the entrance is in need of a good cleaning. Dirty carpets in the halls, and in the rooms. The room needs a good cleaning. Terrible mattress! This property needs a thorough cleaning and updating.

Nice enough place for the cost. I have stayed here several times because of that.

There was no coffee in room breakfast was a small dry cup cake, they were stail. The coffee was very weak. Just brown water.

No coffee in room. No ice in the hotel. Room was filthy. Carpet had some sort of stuck stains on it. Kinoleum floor in bath room was warped and peeling up. Ele tric outlets didn't work.

Had to wait in lobby. No one to check in. Shower curtain moldy.

We drove 10 hours and then we arrived at the hotel, the front desk girl was no where to be found. No sign saying will be back in X amount of time, she didnt take the phone. I called a couple of times and no answere, I called th reservation # and they tried a few times and no answere, then she tried the Manager and again no answere. Finally after 20 plus mins she finally showed up. was rude, THEN she gave us the wrong room. We walked into a dirty used room. Not to happy of having to stay here, She didnt even apologize about all of this.

Key card were incorrectly key add to have key card reprogrammed every I went out. 2 guys were drink beer in lobby by desk.

Everything