Extended Stay America Select Suites - Austin - Northwest - Lakeline Mall

Had a wonderful time with y family here!! Clean spacious and feels like home! Jeanna at the front got me all checked in couldn’t be any more easy and fast. She made sure to call and make sure the room was good after we checked in! Would stay again!

Been here as a long term guest and have really enjoyed our stay while relocating. Jeanna has been so awesome to work with and super friendly. Everything is convent and close to everything you could need Thanks for giving my family and myself a great place to call home

Room was fair in clean. But no ice machine. Have to make your own. If you wanted extra blankets there was a cost of $10.00 each. Food vending machine was out of order. Hear another customer ask for more toilet paper. The hotel personnel tolded her she'd have to go Walmart to purchase some. The hotel was not kept up very well. Also one light bulb was out.

The staff at this location are doing a great job of staying positive and welcoming.

they charged me additional

they charged me additional

Impossible to get there because of location. Kitchen had no appliances, no cups, no glasses to drink from, no ice machines. Front desk offered a ice tray for freezer. No coffee downstairs after 9am. It was actually gone by 8am and not replenished. No close enough places to get food. Felt unsafe to walk.

Was told they couldnt stay again because husband had leg infection and it would be unhealthy for other guests! Will never use them again.

No ice maker on site, only one single ice tray in the freezer which was not much help. Staff was very friendly and helpful considering what they had to work with. Room was kind of smelly.