Extended Stay America Select Suites - Austin - Northwest - Lakeline Mall

The beds were comfortable and everything was very clean. The room had a bit of a cigarette smell but not bad. Jeanna at the desk was very friendly and welcoming. The only bad for me was there was no shampoo and conditioner and also no coffee on the property. The mini kitchen was awesome...but a coffee maker with supplies would have be great.

Excellent staff. Comfortable place.

Elevator was broken

Got ready to check in had to go to several rooms before we got a clean and decent room doors would not unlock with the card key went in one room and was not cleaned but the front desk person was very helpful and kept apologizing for the inconvenience

The young lady at the front desk was very nice and accommodating, but the rooms were disgusting, she allowed me to cancel and receive a full refund.

Nothing

Not clean You get to shower in your own dirty water not good

Everything WAS good the only thing I DIDNT LIKE WAS, THAT I WAS THERE 8 DAYS AND THEY NEVER CAME TO CLEAN THE ROOM

Just The Sheets were wet/damp and a little dirty and a little pricey.

Roachs on side table under alarm clock and 2 roachs in the bathroom as soon as i turned lights on. I had room 217 & it was suppose to be non smoking, reeked of cigarettes & strong musty male cologne. Shower rod ripped out of wall so much i thought it was gonna fall off & hit me in the head every time i used the toilet. Tv remote did not work. Had to get up out of bed to turn volume up or down or to change channel. Phone did not work, alarm clock did not work. Not worth the $89 when i checked in at 8pm - will never return to this property

Terrible, disgusting, homeless people every where. Very unsafe.