Extended Stay America Select Suites - Austin - Northwest - Lakeline Mall

the ladies at the front desk were very helpful.and welcoming. because of them alone I will definitely make this my number one stay when I'm staying in a hotel in Austin

I would like to see the coffee maker and some coffee as an amenity when I walk into a room

Facility does not have standard equipment, old, dirty. Lights went out no power till early hours of next day.

The room was poorly cleaned. It smelled like there was mold in the unit. The A/C unit

My stay there was excellent i was greeted by Gina great hospitality great customer service came and checked on me and ask me do i need anything from before she left definitely one in a million im definitely coming back and referring my friends

Flop house . The window was obviously being used to access the room from outside.

I did not stay. The room was absolutely filthy, and I canceled my stay.

While the room was clean and comfortable, any amenities were severely lacking. There were no hand towels nor facial tissues. Even though the room had a kitchenette, there were no plates nor pots or pans. They said they don’t provide them any more, even for a charge. The front desk was closed at 9 am when I wanted to check out. The cleaning staff told me the office doesn’t open until 10. I left my room keys with the cleaning staff