Extended Stay America Select Suites - Austin - Northwest - Lakeline Mall

No breakfast.

The door to the room didn't close properly so it made a lot of noise every time we close the door

It was a decent location, and the price was good.

I won’t go too hard on this, because at the end of the day, you get what you pay for. It was a cheap hotel, so I wasn’t expecting anything spectacular. I will say tho, it’s kind of just a dirty place. From the parking lot all the way up to the room, everything was dirty. And just a heads up for people that need to check out early ( before 9am) the concierge desk will be closed.

It was ok. Kinda loud

The bed made me itchy

Location

Roaches in bathroom

I was charged twice. Once by booking and once by the hotel. I’m very frustrated.

Great stay, woman at front desk is very helpful

The bed was adequate. The floor was not very noisy, but I got in there late. It was close to where I needed to be in the morning.

This is an extended stay. The owners decided to strip the room of EVERYTHING you need for an extended stay. NO WHERE was that apparent in the online booking. You knew nothing of it till you checked in. UNACCEPTABLE.** CHECK OUT the attached picture of the 'handout' I got upon checking in.** CRAZY.... DO NOT STAY HERE IF YOU EXPECT A 'NORMAL' extended stay.. Unless you are a gypsy and travel with pots, pans, utensils, towels, etc. etc. The cupboards were BARE. 2 tiny soaps, toilet paper, sml shampoo and a live roach. I had to dry off in the morning with a pillow case. AMAZING.. My guess is that a foreign national owns this hotel and the girl at the front desk who was kind and helpful, told me all the extended stay hotels in the area were going 'NAKED' like this. It should be called SHORT STAY..booked for 3 days and stayed one....

Only two towels