Ibis Styles Barcelona Sant Joan Despi

Ni mention on booking that the hotel was under renovations. Severe disruptions to the facilities. Staff were apologetic. Atleast we had a newly renovated room, very comfortable atleast with a good shower, comfortable bed and air con. But building works are meant to begin at 10.30, but the noise is unbearable. Try going to the pool and was verbally assulted by Mar a member of staff who said we should not be there at that time. Really, really upsetting situation. We said we did not know but she shouted that the door was closed. True, it was closed but not locked and no sign to say it was closed. Surprise, later in the day a sign went up with pool hours. I guess you are meant to suffer with the noise in your room. Nothing at all like the photos. No bar, no restautant, no gym, no hotel reception area. Full of dust. We really overpaid compared to what we were promised and treated.

Our family had stayed here before with success so didn't bother looking at the reviews. Big Mistake. Huge!. My son booked a family room. We booked a double. My son arrived first. They confused the reservations, made him book a second room despite him having prepaid for a double room. We arrived a few hours later, we were told that our prepaid booking had gone to our son. They booked us into another room but made us pay for breakfast again which we had already prepaid. The receptionist would not listen to the explanation and the the hotel's confusion cost us nearly €200 extra for the one night even though we had fully paid in advance. The receptionist at the time and subsequently the manager had no interest as long as we paid the extra cost.

I have often stayed at this hotel chain over the last 10 years. This was the worst of all the hotels in this chain. They are currently undergoing renovations, which they do not inform you about when booking. There is no restroom near the reception. After using the bar services, the waitress assured us that we could use the staff restroom, but this was not possible due to the reception's policy. Furthermore, the reception staff lied brazenly, claiming they called a taxi when they hadn't, so we had to do it ourselves. Additionally, the hotel is in a remote area, with a taxi ride to the center costing around 30 euros. Never again to this hotel. It was simply horrible.