Extended Stay America Suites - Austin - Southwest

Poor breakfast

The staff is amazing. My room is always good . Quiet

I liked everything

My room and facilities is always amazing . But the front desk check in was horrible. I paid already through booking and the girl lorena that works up front . Is deaf and can't speak to communicate and doesn't know how to do the check in. After an hour of waiting she just gave me a room key. But the morning lady told me she just cancelled it. Terrible front check in experience. It was late and I have worked 69 hours and should not have had to wait for her to try and figure it out. She doesn't hear the phone ringing . It's not very safe communication. But other than that I'm a regular there and love this place.

Lorena the check in person person when I arrived. She is deaf and cannot communicate nor does she know how to check in quest. Leaving a lot of frustration

Nothing

Everything

The girl at front desk should not be ching people in .I've waited an hour and she still can't figure it out and she can't speak. Lorena is her name. I've already paid and still don't have a room key after an hour

It was at a really good location.

The elevators are really outdated and only one was functioning; The room toilet was malfunctioning, there was only one small trash bin in the entire room and it was the restroom one. You get what you pay for other than that but I felt a functional toilet should be a given at whatever price.

Los trabajadores buenos

Mi cuarto la verdad no estaba al cien por ciento limpio y tenía olor raro

Feels like an old home away from home again

It has been a very good experience