Extended Stay America Suites - Austin - Southwest

Muy tranquilo buena atención

Nada

The location was good.

The elevator was broken 2 days of our stay. I asked for a room on a lower floor and was given the top floor. The fridge did not work, so they replaced it with one that did, but the second fridge ran out water into the compartment every time it defrosted. Every appliance was rusty and greasy. We'll not stay there again.

For the price, it was a good deal for a hotel with a kitchen. Plenty of parking. Short drive to shopping/restaurants.

The smell was bad, even after a whole box of baking soda in the room. (It was all down the hall, too.) Just never went away. The elevator broke a few times and had to carry luggage/groceries/laundry up to 4th floor. Mattress was not comfortable, and water pressure not great. Nothing was walkable near the hotel.

The bugs and smell

no staff at the front desk when I checked in. I waited for almost 30min. No one to call or reach out to and was almost late to dinner due to this.

The staff is great. The room is clean and comfortable. Easy access to highways and stores/restaurants. Safe parking.

It is an older property, and could use updating. Some rooms better than others. Everything works well, just cosmetic wear, tear and damage.

Close to highways and a target.

Toilet seat was loose, area around the toilet was dirty. Vending machine did not work.

It was clear that this room hadn't been cleaned before we arrived. The shower has soap rings, lots of mildew; the toilet was pre-used (urine stains). The floors are sticky, the carpet smells. Thank God the sheets were clean; we slept and then vacated the hotel. This is Formula 1 weekend, but we're here to help our child move. We've been upcharged $220 for an overnight stay.