Extended Stay America Suites Chicago Schaumburg I90

Furnishings are nice, security for guests borders on unsafe, will never stay for that reason only

reasonable price Shower not so clean

Saff service

I had a problem with the light bulb of refrigerator and top freezer was leaking water into the refrigerator contaminated my food

I had a very upsetting experience during my stay at this hotel. We discovered bed bugs, which led to rashes and discomfort for my family. This is completely unacceptable and a serious health concern. The overall environment around the hotel felt unsafe and poorly managed. There were personal belongings scattered near the entrance, suggesting possible recent disturbances or evictions. It did not create a welcoming or secure atmosphere for guests. I would strongly advise others to avoid this property until major improvements are made in cleanliness, safety, and management practices.

It was ok but for that price? No. I would have even paid a little more for better service and a better room. The front desk was almost never there and whenever I needed them I had to wait over 10 to 15 mins for someone to show up, but when they did, they were helpful. Definitely should not advertise free breakfast...coffee, tea, oatmeal packs, prepackaged muffins and granola bars is a SNACK...Not real breakfast. They were testing the fire alarm 😩😩😩 without warning. Some people and their pets were terrified. They should have put up signs around the property to let everyone know. The room itself was ok...no smart TV in 2025 is egregious and the room smelt like someone smoked in there. I had to go buy cleaning supplies to get rid of the smell. Also, it's advertised as a no smoking facility and employees and others were smoking right outside the front door.😩 I was there 4 days and Hot water in the shower worked...sometimes 😩 Someone's stuff was stolen and the cops were called. Very strange because there are cameras everywhere but something tells me they weren't working. The property only has 3 floors and it was literally quicker to take the stairs than use the elevator. Laundry room was great and convenient but they don't sell any laundry supplies even though they had vending machines😩 Wasn't expecting perfection, but was expecting a little bit better. Small things and upgrades can make this place better.

This place is a run down hotel. Bathroom wasn't working and i went to front desk to ask for help worker gave me a plunger. i asked for another room, He gave me another room left and came back went in the room and you can only imagine what i had to deal with next. Save your time and money even with reservations worst Hotel Experience I ever had.

The bed in the room was a bit small, there was some dust, and the front desk service was slightly slow.

The room was not up to date and some of the stuff was falling apart

The furniture in the room is super old and falling apart, held together by tape. No shams on the bed. Hard mattress, very thin pillows. Very disappointing!