Holiday Inn Express & Suites Crossville by IHG

Nice and right off the interstate

There’s still a hold on my cc a month later

Not much, the staff was kind

Pillows were stained and looked gross, nasty smell in the room and all through the second floor from what I could tell. And wasn’t cleaned very well at all. The sofa bed was questionable! If we weren’t in such a need for a place to sleep we would have left but we had been on the road all day and memorial weekend we didn’t know if we’d get another place. I booked because I had seen things giving it 8 stars! So I thought it would be a good deal! But then we paid $170 something to sleep in a nasty bed with a bad smell in the room and then nasty stained pillows!

Location cost staff clean

Parking. Need a sign to direct people to the back of the hotel for overflow. I had a trailer and didn’t realize there was good parking behind the hotel until the second night

Ashley, receptionist, was outstanding. She was super-helpful with my key that got demagnetized, umbrella to get things out of my car, connecting to WIFI, and general helpful attitude. Breakfast was much better than that at most hotels where I have stayed --variety, quantity, hot foods hot/cold foods cold, friendly cookEntrance/exit are

Entrance/exit are not next to the hotel -- a slight inconvenience.