NH Collection Mexico City Reforma

El desayuno buffet muy bueno

El ruido nocturno

Las instalaciones están bien

Las habitaciones pequeñas y camas muy pequeñas

Location: 4.5 Check-in: 5 courteous and professional. Room: 4 (Suite with Terrace) it’s spacious but bit tired, you see the wear on the furniture. The living room area is spacious if rather sparsely furnished for the size of the space left something to be desired. Hospitality/service & Housekeeping (1): it was poor considering we booked for 2 ppl,there was only 1 set of toiletries (toothbrush, hairbrush, shower cap), 1 bathrobe, 1 pair of slippers, one courtesy drink voucher, 1complimentary bottle of water, 1 poncho (great idea since it showers often in this season but how are we supposed to share a poncho? ) we called right away and asked for a second set of robe/slippers. The front desk lady on 6/18 afternoon/evening was completely useless We had left the room and came back several hours later and nothing had been delivered. We called again and they just brought extra towels so we explained again. Finally a 2nd set of robe and slippers was delivered. this is NOT the level of service and lack of attention to detail at a 4 star hotel not to mention for one of the highest priced rooms in the hotel?? It was World Cup season and we wanted to watch the game on TV ( as the gentleman at check-in had told us which channel we can watch. But we forgot the channel he mentioned and after trying several channels we called the desk and the same unhelpful lady answered and said you can’t watch it in the room. It’s only available on the 1st floor(restaurant). We eventually figured out we could watch it on channel 5. So she was clueless if not lazy- she didn’t even try to find out. It was also my husband’s big 60 birthday and I had inquired in writing via booking.com’s portal a they completely ignored my question on recommendations for a restaurant in the area. We had a pleasant check-in experience but all the subsequent experiences with poor hospitality service was disappointing. We’ve stayed in a number of NH Collections hotels internationally. This was probably the worst in terms of service/attention by the staff.

Ubicación y personal atento. Buen desayuno.

El baño de las habitaciones es incómodo y tiene poca luz. La ducha llena salpica el baño.

Bien placé dans le le centre de Mexico quartier Sécurise. Très bel accueil du personnel.

The location is just perfect for us. It is accessible to any places you want to go especially to the Golden Angel which is only 3 blocks. The atmosphere of the hotel is very nice. It is pet friendly❤️our rooms are clean. The price is very reasonable since we stayed for 5days. The amenities is very good except for the pool😊 in the picture it looks big but its not thats why i have only 4 stars⭐️the breakfast buffet is amazing👍 we will definitely stay in this hotel again. Love Mexico city❤️

Great location, large rooms, amazing breakfast and very nice facilities. Feels like very high class hotel.

I saw some women who are pretty obviously not hotel guests in the ground floor toilet. Hotel should take care on who enters the hotel. Pool was closed at the beginning of May which was unexpected.