Americas Best Value Inn Houston at FM 1960 & I-45

Just terrible!!! It said free breakfast and they said there was no type of breakfast at all. They said check out at 12:00pm but they told us we have to check out by 11:30am. I asked for an extra towel because they only put 2 towels in the room and theres 3 of us and they tried to tell me we can only have 2 because it’s 2 double beds and when I complained, the maintenance lady rolled her eyes at me and finally gave me one. I was trying so hard to maintain myself since my kids were there. When I got back to the room, I noticed the towel was cut up. She might’ve been using it as a rug. I already complained to the property manager but haven’t heard back. Also the sofa/chair was missing from the room. You can tell where there’s an empty space but in the pics it was there. This place is terrible!!! I wish I would’ve stayed somewhere else. Smdh!

The room was hot, AC wasnt working had to get mad at them to get them to change me rooms because they kept telling me there wasnt.non until they finally said okay in a bad mood. The room had ROACHES!! The pool was not available as they advertised it would, The whole experience was a disaster, false advertisement and it didnt look anything like the pictures showed. It was very very disappointing!!!

Room I booked was dirty, bed was not made and had dirty used towels on floor. Asked for a different one , saw plastic wrappers on bed. Hallway of hotel smells horrible. No working pool as stated on website. No late checkout available , no continental breakfast.

Peaceful, clean and ok

Close to everything.

The room was very big because they removed the excess furniture like table, lamp, couch. They have a huge room with king size bed 2 nightstand, drawer, one broken lamp and one chair.Good size fridge and microwave. Missing iron and ironing board. My mattress is wet and the front desk accused me of wetting it myself and refused to transfer me to another room. The picture showed a desk and the reason i picked the establishment because of desk and wifi. I asked for a desk since i will be working during my stay and they couldnt provide a desk. The wifi was not great and you could not do any zoom calls without freezing, delays, and slow connection. Front desk during check in was rude. The night front desk was nicer and was willing to help me but at the time ive reached my limit. It was disgusting that i have to lie in a wet mattress.

The hotel is a s&$)t hole there is dirty mattresses and box springs and bed parts looks like I’m the middle of a renovation it smells like mold the air conditioning is dirty and may spread disease I would never stay here again it’s more like a crack house then a hotel

I stay here most times when I come to Houston. I like the hotel, it is convenient to everything. I don't like that I can't use the pool or hot tub. They should stop advertising that. Also, they don't serve breakfast anymore.

Friendly staff

When we checked in, front desk had informed us that there currently was no hot water but assured us there would be by that evening... Then they said it would