Americas Best Value Inn Houston at FM 1960 & I-45

This place was grossly missrepresented with the online pics. The place had graffitti on the walls, trash all over the hall floors. AC did not work, TV was broke due to a bullet hole in the middle of the flat screen. The furniture in the room was broken. The fridge had rust and black mold.I paid in advance but refused to stay in that place. I will be seeking a refund from Hotels.com. If I was Hotels.com I would not stain my reputation by listing this property. Rooms looked nothing like online pics

Blankets and floors need better cleaning.

Not so good. Room was hot cause aircon was not on. Bed was lumpy, TV did not work and no coffee.. breakfast nook was closed😡

The room and stuff was fine, but when it came down to asking simple questions about the refund policy because I didn’t need the room, Jay at the desk said he’d get with the manager and let me know. He never called back so when I called later that evening and asked for Jay ( whom answered the phone again) he said Jays not here, and when I said well who is this talking you sound like Jay he replied the front desk guy and hung up. Now the next morning when I went and there was Jay again. Recognized the voice he had been there. So I politely and professionally told about the disappointment I had with just simply wanting to know about my stay unpaid for and you lied about who you were hung up in my face and was highly unprofessional for a hotel establishment. When your dealing with customers always be polite or even if you can’t answer the question get someone above you that can.

It was nothing like they said it was on the website nor was it like the pictures they showed…. it just wasn’t worth it! Period.

I just wish they had a pool other than that everything was great

It was enough to rest the night I did see waterbugs and smelled a lot like weed not ok for me. But I didn’t stay second night because to far from family members. It can be cleaner it wasn’t disgusting to the point where I couldn’t stay there even if I was so tired but it can be cleaner and smell cleaner.

Demasiado descuidado y mucha gente en áreas comunes.

Bed and couch had many stains, a lot of noise

Property was very dirty and smells like marihuana... furniture was old and dirty and no shampo or soap in rooms and telephone didnt work.. nothing works there.. and the sofa smells very bad like stinky foots.. was a nightmare staying in that hotel.. i do not recommend this hotel ..