Americas Best Value Inn Houston at FM 1960 & I-45

The elevator was broken but we were on the 3rd floor they have roaches the shower pressure was trash and we had to keep the lights on all night bc we didn't want the roaches to get all in our things AND the I've machine wasnt working

Property was nice, with lot's of potential. There are fast food restaurants right outside the parking lot. BUT the first room given was hadn't had maid service and was dirty. The next room given was clean but had a horrible odor (maybe mildew or something)... the first room (that was not ready) had no odor.

The online advertised indoor pool and free breakfast. The pool was empty of water and there was a sign that said "effective 3/24/2021 there will be no more free breakfast. We stayed 19th-21st and there was still NO free breakfast. The pull up and check-in area was used as the Owner/Managements personal parking. Making space limited to guest to load and unload. We had a smoking room but there was a sign in the room stating a $100 day surcharge if you smoke in the room. Online check out says 12pm. Desk says 11am. If theyre going to remove things at the site that guest look foor in their hotel search, then it needs to be removed from online. The person at the front desk said they do not have too. We informed them it is misleading and fraud. We requested to speak with the manager and was told he was not available for guest. Other things could be added to the rooms to make up for this. Mini-fridge, coffee pot, and a microwave. That way you have a way to store and cook your own food.

The pool was close and the staff was rude. They should change what’s online because it was nothing like the pictures.

Hotel staff was polite rooms were clean and the beds are SO nice... Cant do any better w this price

Room was very dirty, dirty walls and refrigerator/microwave.

The tv didn’t work got moved to another room the tv still didn’t work and the sink didn’t work every time I turned it on it would leak tremendously and there was no covers on the bed just sheets.

The occupants in the room above me allowed their children to run and cause a disturbance all throughout the night and into the early morning. I contacted the front desk several times about this issue and nothing was done and the heater barely worked in the room. All of the rooms on our floor were supposed to be non smoking but all you smelled getting off the elevator and waking down the hallway was cigarette smoke

Just DON'T!!! Our door DIDN'T lock at all and could be opened with out the key, it was previously kicked in. There were holes everywhere, the elevator looked like a brawl was taken out in it. We booked the room with hotels.com got there they didnt have a room with a king put us in another room, which didn't lock and burn holes everywhere, we walked straight out told the desk that our door wouldn't lock, his words oh im sorry and we are full now, I asked well since the room i booked isnt available and the room u sent us to dont lock and theres nothing else available can i get a refund he said absolutely NOT. I LEFT BEFORE IT COULD GET ANY WORSE!!! AMERICAS BEST ..... SHORT FOR BEST NOT BETTER GO BACK TO AMERICAS BEST.

It was clean comfortable easy to get to The room smelled kinda damp.But ot was clean