Brussels Marriott Hotel Grand Place

I rated my stay lower than my experience at the Rotterdam Marriott. The location is excellent, 3 stops by tram 4 or tram 10 from the Train Station Brussels Zuid.

I found the hotel to be less modern, with furnishings that felt somewhat outdated. My room on the sixth floor had small, high windows that provided very little view and made the room feel less bright and inviting. I was also disturbed by street noise throughout the night despite the windows being closed. This may have been influenced by the Fête de la Musique celebrations taking place during my stay, but it nevertheless affected the overall comfort of the experience.

Beware of this hotel!!! The AC DOES NOT WORK. It’s 92 degrees outside and so hot in the hotel. I have spoken to other guests who have had the same issue!!! However the staff tried hard to help with AC issues. I own a travel agency so service is important. The other issue I had is that the towels were not fresh. One in particular had a horrible odor. The hotel is well situated but ask for a room away from the Beer Museum. People were up all night sitting on the steps of the building and it was loud. The bathrooms and rooms were well appointed and comfortable. Too bad there wasn’t AC. They had a good breakfast buffet and plenty to choose from. The AC was so important to get a respite from the heat so I don’t know if I could recommend at this point.

Great location Easy to find Very clean rooms Very comfortable beds Excels g breakfast choice

N/A

Emplacement exceptionnel Très bien équipé Parking à proximité Petit-déjeuner complet Personnel d’accueil très attentionné Excellent rapport qualité prix

Rien

Pros Large, American-sized rooms with plenty of space. Very clean throughout the hotel. Received a Platinum upgrade to a room with Executive Lounge access. Executive Lounge was a nice perk, with complimentary alcoholic beverages available until 9:00 PM. Evening food service was available until 7:00 PM. While the selection was somewhat limited, there was enough food to make a light dinner. Fantastic location in the heart of the Grand Place tourist district. Great views overlooking the historic Stock Exchange building. Cons Check-in experience was not particularly friendly or welcoming. No information was provided regarding Platinum benefits at check-in. I had to ask whether an upgrade was available rather than having it proactively offered. We were not informed that complimentary breakfast in the restaurant was included with our benefits, so we unfortunately missed out on using it. Executive Lounge food was average to good, but the selection was fairly limited. Overall The hotel's biggest strengths are its spacious rooms, cleanliness, excellent location, and Executive Lounge. However, the front desk missed an opportunity to enhance the guest experience by failing to explain elite benefits and provide a more welcoming check-in. I would stay here again for the location alone, but service at check-in could be improved.