Extended Stay America Suites - Los Angeles - Burbank Airport

The room has a cockroach.

The staff was friendly.

The shower curtain had hair on it that was not mine. A person complained about termites issue that happened months ago and the box spring that was falling apart and some staff member had an issue with letting him used the hotel vacuum cleaner due to the wear and tears. I got assigned to a room that a person was already using, that was embarrassing and scary when I walk in unexpectedly. The ambulances show up the next day too. I was barely in my room anyways. The pick and go breakfast is a joke so don't expect nothing but coffee, hot water and some packets of oatmeal. The area is nice and quiet and it's walking distance.

Kitchen area is a plus.

Our check in time was 3:00 pm and the room had not been cleaned. We waited just over 45 minutes which is unacceptable. We needed to use the bathroom and there wasn't any other bathroom available. Checking out no staff available. Your cleaning crew came on duty just a little after 8:30 am and they ended up helping us.

I have been at extended stay for awhile now in Burbank Management is hit and miss And if you go past due The lawyer never contact you Despite contacting them I ended up in the hospital for almost 10 days I called the lawyer with zero response Now even though I’m still fighting health issues I was served with a eviction with no court date and not being able to defend myself

Nothing overall very dissatisfied not worth my money. I have worked for the Marriott hotel and this by far is not acceptable by any means. This hotel is located next to the airport which should be much more cleaner.

Extreme dust made it hard to breathe. Microwave was broken couldn’t have a meal. Overall did not meet my cleaning expectations. Train tracks and constant blower noise. Vents need to be dusted and an urgent fumigation roaches are literally walking on walls at night.